Dacia. C Dixon
Brooklyn
Summary
Dynamic professional with strong leadership and motivational skills, experienced as an Overnight Manager at Fitzpatrick Hotel Group. Proven track record in enhancing customer satisfaction and optimizing operations. Adept at policy enforcement and employee relations, with a focus on achieving results and fostering team collaboration. Committed to maintaining high standards in service delivery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Overnight Manager
Fitzpatrick Hotel Group
09.2022 - Current
- Managed nightly operations to ensure smooth facility functioning and customer satisfaction.
- Oversaw staff scheduling and task assignments for efficient resource allocation.
- Monitored inventory levels and coordinated restocking processes to meet demand.
- Implemented safety protocols to maintain a secure working environment for employees.
- Assisted in training new team members on operational procedures and standards.
- Reconciled daily financial transactions and generated accurate reports for management review.
- Assisted guests with inquiries and resolved issues to enhance customer satisfaction.
- Maintained detailed records of cash flow and prepared deposits for banking purposes.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Overnight Associate
TJX Companies
04.2020 - 09.2022
- Operated equipment to efficiently manage inventory and ensure product availability.
- Assisted in nightly store setup, optimizing layout for customer accessibility.
- Monitored stock levels, restocking shelves to maintain sales floor presentation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Lead Teacher
Brooklyn SDA School
08.2020 - 06.2022
- Developed and implemented engaging curriculum aligned with educational standards.
- Mentored junior teachers, fostering professional growth and collaboration.
- Led classroom management initiatives to enhance student behavior and engagement.
- Assessed student progress, adjusting instructional strategies to meet diverse learning needs.
- Coordinated parent-teacher conferences, strengthening communication and partnership with families.
- Implemented technology tools to streamline lesson planning and assessment processes.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Education
Associate of Science -
Borough of Manhattan Community College
New York, NYBachelor of Science - Education
Western Governors University
Salt Lake City, UT12-2026
Skills
- Motivational skills
- Employee relations
- Policy enforcement
- Sales strategies
- Customer service
- Strong leadership
Certification
FLSD cercertified
Timeline
Overnight Manager
Fitzpatrick Hotel Group
09.2022 - Current
Lead Teacher
Brooklyn SDA School
08.2020 - 06.2022
Overnight Associate
TJX Companies
04.2020 - 09.2022
Associate of Science -
Borough of Manhattan Community College
Bachelor of Science - Education
Western Governors University
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