Dade Vincent
Diamondhead,MS
Summary
Hotel general manager with deep experience leading multi-property operations, openings, renovations, and rebrands. Brings strong budget forecasting, cost control, staff training, and guest recovery skills, with a history of improving satisfaction, supporting revenue growth, and keeping operations aligned with brand and ownership goals.
Overview
29
29
years of professional experience
Work History
Hotel General Manager
Days Inn by Wyndham
Natchez, MS
12.2019 - 08.2024
- Directed daily hotel operations under Wyndham brand standards.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Managed guest service issues and resolved complaints.
- Prepared budgets, invoices, and financial reports.
- Performed administrative tasks such as payroll processing or updating employee records.
Hotel General Manager - Regional Manager Atlas Management
Motel 6 / Studio 6
Phoenix, AZ
01.2019 - 04.2019
- Directed Motel 6 and Studio 6 daily hotel operations and guest service standards
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Monitored room inventory, occupancy, and reservation flow in Studio 6 system
- Enforced housekeeping quality, room readiness, and brand compliance standards
- Trained staff on brand procedures, guest recovery, and service expectations
- Addressed guest complaints effectively, safety concerns, and property issue resolution
- Collaborated with sales team on special promotions or packages for guests.
Hotel General Manager / Hotel Operations Manager Galveston Hotels.
Balaji Resorts - Padamabh Hospitality
Galveston, TX
08.2016 - 01.2019
- GM Best Western West Beach, Operations Manager Best Western Plus West Beach, DOO Days Inn West Beach, DOO Holiday Inn Express West Beach, DOO Travel Lodge East Beach
- Managed front desk, housekeeping, maintenance, security, and other departments to ensure seamless operations and enhance guest experience.
- Directed resort operations across guest services, housekeeping, and front office at hospitality property.
- Managed staff schedules, training, and daily supervision for smooth hotel service delivery.
- Reviewed guest feedback and resolved service issues, fostering positive relationships and improving overall satisfaction.
- Coordinated maintenance, cleanliness, and safety checks across guest rooms and public areas.
- Oversaw food and beverage service standards for dining and banquet operations.
- Controlled budgets, purchasing, and vendor coordination for resort supplies and services.
- Developed policies and procedures to support consistent operations at Balaji Resorts.
- Collaborated with Padamabh Hospitality leadership on planning, reporting, and service improvements.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Collaborated with sales team on special promotions or packages for guests.
- Established quality assurance standards for each department to ensure high levels of service delivery.
- Developed programs to reward outstanding customer service by staff members.
- Advised senior management on changes needed to improve operational efficiency.
- Identified training needs among employees according to business requirements.
- Implemented new technologies such as online booking systems or automated check-in and check-out processes.
- Oversaw financial budget management for operations, ensuring effective control of expenditures and aligning resources to meet sales and profit targets.
- Made recommendations for salary and wage increases based on performance reviews.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Negotiated rates with corporate entities related to extended stay contracts.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
Director of Casino Hotel Operations
Magnolia Bluff Casino & Hotel
Natchez, MS
08.2015 - 02.2016
- Acquired Isle of Capri Hotel, expanding portfolio and enhancing market presence.
- Completed renovation projects that increased property value and guest satisfaction.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Developed policies and procedures to ensure compliance with corporate standards.
- Established relationships with vendors and suppliers to secure favorable contract terms, improving service quality.
- Negotiated agreements with external partners such as contractors or consultants.
- Monitored market conditions and competitor activities to inform business decisions.
- Represented the organization at industry events, conferences, and public meetings.
- Streamlined supply chain management to reduce costs and improve efficiency.
- Implemented quality control measures to uphold company standards.
Hotel Operations Manager
Isle of Capri Casino, Inc.
Natchez, MS
02.2015 - 08.2015
- Managed daily hotel operations for casino resort guest services and room readiness.
- Coordinated front desk, housekeeping, and maintenance teams across lodging operations.
- Monitored guest requests and resolved service issues with staff and departments.
- Scheduled shifts and assigned duties for hotel operations personnel.
- Enforced property standards, safety procedures, and guest service policies.
- Reviewed room inventory, arrival lists, and occupancy reports for planning.
- Trained staff on casino hotel procedures, hospitality standards, and communication.
- Collaborated with gaming, security, and food service teams on guest needs.
- Developed and implemented operational policies and procedures to improve efficiency.
- Ensured compliance with all safety regulations and procedures.
- Monitored customer service levels to ensure consistency in quality standards.
- Provided leadership and direction to team members while managing performance issues.
- Maintained positive relationships with local businesses in order to create referral opportunities.
- Assisted in developing marketing campaigns aimed at increasing bookings or occupancy rates.
- Reviewed contracts with vendors to ensure the best pricing for products or services.
- Managed guest reservations to ensure accurate bookings, check-ins, and check-outs for guests.
- Supervised the hiring process for new employees by conducting interviews and background checks.
- Conducted regular meetings with department heads to review progress on goals and objectives.
- Maintained accurate records of guest feedback and satisfaction surveys.
- Trained team members on operational systems such as POS or reservation software.
- Created reports on occupancy rates, average room rate, market share analysis.
- Responded quickly to any emergency situations that arose during shift hours.
- Developed strategies to increase revenue through upselling and cross-selling services.
- Analyzed financial data to identify areas for cost savings and improved profitability.
- Oversaw daily operations of hotel staff, including housekeeping and front desk personnel.
- Managed the inventory of supplies, equipment, and other resources within budget constraints.
- Resolved customer complaints in a timely manner while preserving good customer relations.
- Organized special events or functions at the hotel such as weddings or conferences.
- Delegated work to staff, set priorities and goals.
- Managed team of front desk agents, supervised personnel in issue resolution.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Verified customer credit to establish a payment method for accommodations.
- Explained how TV remote, heating/cooling, WiFi access and locks worked for hotel guests.
- Arranged space and equipment for meetings and events for special programs, meetings and conferences.
- Facilitated sales transactions at Magnolia Bluff
General Manager (Contracted)
Grand Beach Inn & Resort
Old Orchard Beach, ME
08.2014 - 02.2015
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directed daily operations across guest services, housekeeping, and front office functions.
- Oversaw budgets, invoices, and purchasing for Inn and Resort operations.
- Managed staffing schedules, hiring, and training for resort team members.
- Monitored guest satisfaction and resolved service issues promptly.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Enforced safety, cleanliness, and hospitality standards throughout beachfront resort areas.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Reviewed reservations, occupancy plans, and arrival details with front desk staff.
- Tracked monthly sales to generate reports for business development planning.
- Coordinated maintenance requests and property inspections with facilities staff.
- Built and maintained loyal, long-term customer relationships through effective account management.
General Manager
Wingate by Wyndham
Lynn Haven, FL
03.2014 - 08.2014
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Guided management and supervisory staff to promote smooth operations.
- Developed service and sales strategies to improve retention and revenue.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with the senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Established and nurtured long-term relationships with clients to enhance collaboration.
General Manager
Wingate by Wyndham & Elusion's Private Club
Seminole, TX
08.2013 - 03.2014
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Facilitated discussions with potential clients to uncover needs and goals, enhancing alignment with services offered.
- Negotiated vendor contracts for supplies, venues, and entertainment services.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored monthly sales and produced reports to inform business development strategies.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Fostered effective communication among staff to streamline operations and enhance teamwork.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
General Manager
Hotel La Rose & Bistro 1907
Santa Rosa, CA
02.2012 - 08.2013
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members toward achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
Regional Manager / General Manager
JYI Hospitality
Cypress, TX
11.2009 - 01.2012
- Directed regional hospitality operations across multiple properties for JYI Hospitality.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Monitored staffing, scheduling, and daily workflows to ensure operational efficiency across hotel locations.
- Trained managers on guest service standards and property procedures.
- Reviewed budgets, expenses, and supply orders to support financial accountability for regional teams.
- Coordinated inspections, audits, and compliance checks with property leaders.
- Resolved guest escalations and service issues across assigned locations.
- Partnered with corporate leadership on staffing, openings, and operational planning.
- Evaluated property performance and updated managers on policy changes.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Identified new business opportunities through market research and industry trends.
- Developed and nurtured relationships with key regional customers to enhance business partnerships. with key customers in the region.
- Analyzed regional financial data to pinpoint growth opportunities and optimize resource allocation.
- Mentored and coached staff members throughout the region.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
Division Manager
Laxmi LLC & Singh LLC
01.1996 - 01.2009
- General Manager, Front Desk Manager, Night Auditor & Banquet Manager
- Sheraton Gretna, Quality Inn Tower & Conference Center, Rockwood Inn & Suites, Econolodge and Luxury Inn
- Managed daily division operations for Laxmi LLC and Singh LLC.
- Coordinated staff schedules across Laxmi LLC and Singh LLC locations.
- Reviewed division budgets and controlled spending for both companies.
- Monitored inventory levels and ordering processes for Laxmi LLC and Singh LLC.
- Trained team members on company policies and work procedures.
- Resolved customer and staff issues to improve division operations and maintain service standards.
- Prepared reports for leadership at Laxmi LLC and Singh LLC.
- Improved workflow communication between departments and division teams.
- Set and monitored division-wide policies, procedures and cultural standards.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.
- Implemented systems to optimize processes, improve profitability, and enhance regulatory compliance.
- Managed and facilitated project team meetings to resolve issues and challenges impeded progress of transformation projects.
- Promoted improvements to cost-controls, quality assurance and waste reduction.
- Developed and implemented division strategies that enhanced productivity and profitability.
- Coordinated resources for successful completion of projects within the timeline and budget constraints.
- Assessed potential risks associated with proposed business decisions prior to implementation.
- Implemented changes in response to changing market conditions or customer demands.
- Developed comprehensive reports outlining progress toward meeting strategic objectives.
- Provided leadership in developing new products or services that meet customer needs while expanding market share.
- Collaborated with other departments and divisions to coordinate activities related to projects or initiatives across the organization.
- Recruited and qualified large vendor and trade base to meet divisional objectives.
- Created and maintained departmental budget, managing personnel costs, materials, equipment and supplies to ensure operational efficiency.
- Analyzed industry trends to develop competitive strategies that meet organizational objectives.
- Monitored division performance against goals, objectives, budgets, plans, programs and initiatives.
- Participated in ongoing professional development activities such as conferences and seminars.
- Organized meetings between senior executives and key stakeholders within the division.
- Managed a team of 15 staff members in the division, providing guidance and direction on day-to-day activities.
- Delegated work to staff, set priorities, and established goals.
Education
Emergency Medical Technician I -
Elaine P Nunez Vo-Tech
Port Sulphur & Chalmette, LAUniversity - Accounting, Computer Science
Nicholls State University
Thibodaux, LASkills
- BUSINESS OPERATIONS, Cost management, OPERATIONS, CONTRACTS, Guest Relations, Revenue Generation, Customer Service Management
- Revenue Generation
- Customer Service Management
- Guest Relations
- OPERATIONS
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
- Core Competencies
- Management
- Sales & Marketing
- New Openings
- Remodel
- Repo
- Closings
- Customer Service
- Events Planning & Coordination
- Promotions & Administration
- Finance Management
- Cost Control
- Staff Training & Development
- CAREER SKILLS & HIGHLIGHTS
- Highly experienced in managing hotel and restaurant operations with emphasis on productivity, guest relations, profitability, team cohesiveness, and employee satisfaction.
- Proficient in overseeing business operations including sales and marketing operations, negotiating contracts, enhancing competitive positioning of hotel, staffing, employee training and development, purchasing, supplier relations, budget administration, strategic planning, and inventory control.
- Reliable in devising, implementing and evaluating sales and marketing efforts. Consistently achieve or exceed sales targets for room division and food and beverage (F&B) targets.
- Successful in driving guest recognition and loyalty programs. Focused on optimizing guest relations to achieve and maintain excellent occupancy levels, repeat business, and referrals.
- Effective in enhancing staff morale, reducing turnover, and driving compliance with corporate standards, policies and procedures.
- Opening new property General Manager
- Renovate properties as General Manager
- Resort General Manager experience (winter / summer)
- Winner of 2009 Best Western Director's Award based on exceptional management performance
- 2017 Best Western Green Award (1 of 28 awarded from over 2000 hotels)
- 2016 & 2017 Best Western Top 20 Hotel
- Hotels.com top hotel Galveston (Loved by Guest Award Winner 2018)
- 2016 & 2017 Tripadvisor Award
- 2017 Expedia.com top hotel Galveston POS OPERATING SYSTEMS: MSI-Cloud PM; SynXis CRS; Motel-Max; Auto Clerk; Positouch; Choice Advantage; Opera Express; Opera 7.0; WinPM; Visual Matrix; Inn Sure; InnVision; NiteVision; Choice Profit Manager; Fidelio; Front Desk Anywhere Computer Skills / Programs: Microsoft: Office, Word, Publisher, Excel, Outlook, PowerPoint; Peachtree Accounting, QuickBooks, ACT; On-line: Tripadvisor; Booking.com; Expediapartnercentral.com; Orbitz.com; Corporate Lodging; ELA
Groups
- Galveston TX Tourism Bureau
- Santa Rosa CA Chamber of Commerce
- Santa Rosa CA Visitors Bureau
- Plaquemines Parish Lions Club
- Plaquemines Parish Sheriff's Posse'
- Krewe of Morpheus LLC New Orleans
Timeline
Hotel General Manager
Days Inn by Wyndham
12.2019 - 08.2024
Hotel General Manager - Regional Manager Atlas Management
Motel 6 / Studio 6
01.2019 - 04.2019
Hotel General Manager / Hotel Operations Manager Galveston Hotels.
Balaji Resorts - Padamabh Hospitality
08.2016 - 01.2019
Director of Casino Hotel Operations
Magnolia Bluff Casino & Hotel
08.2015 - 02.2016
Hotel Operations Manager
Isle of Capri Casino, Inc.
02.2015 - 08.2015
General Manager (Contracted)
Grand Beach Inn & Resort
08.2014 - 02.2015
General Manager
Wingate by Wyndham
03.2014 - 08.2014
General Manager
Wingate by Wyndham & Elusion's Private Club
08.2013 - 03.2014
General Manager
Hotel La Rose & Bistro 1907
02.2012 - 08.2013
Regional Manager / General Manager
JYI Hospitality
11.2009 - 01.2012
Division Manager
Laxmi LLC & Singh LLC
01.1996 - 01.2009
Emergency Medical Technician I -
Elaine P Nunez Vo-Tech
University - Accounting, Computer Science
Nicholls State University