Dadly Bien-Aime
Altamonte Springs,FL
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Customer-focused professional with successful 18-year career in Auto Industry sector. Dynamic successful applying customer service and hospitality in busy business environment.
Overview
17
17
years of professional experience
Work History
Floor Manager
Charter Communications, Spectrum
Lake Mary, FL
03.2012 - 09.2014
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily floor operations for smooth functioning and achieving customer resolve, customer service, quality assurance and sales targets.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Managed team of 75-80 employees to maintain smooth-running operations of shop floor.
Site Manager
Teph Seal Auto Appearance
Winter Park, FL
04.2008 - 12.2024
- Detail Department, Service Courtesy Wash, Service Valet
- Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Managed and train staff of 20+, ensuring quality workmanship and adherence to project timelines and specifications.
Front Door Manager
Gilt Nightclub
Orlando, FL
03.2022 - Current
- Staff management and nightly prep for business operations
- Staff and Client organization, customers service and hospitality
- Money management(collect, count, drop, transport)
- Facilitated successful cross-functional collaborations for the completion of key projects(Events, concerts), fostering strong working relationships among team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - Business Administration And Management
Bethune Cookman University
Daytona Beach, FLHigh School Diploma -
Dr. Phillips High School
Orlando, FL05.2005
Skills
- Operations Management
- Staff Development
- Policy Implementation
- Staff Management
- Verbal and Written Communication
- Customer Relationship Management
- Decision Making
- Emotional Intelligence
- Problem Solving
- Quality Assurance
- Customer Service
- Teamwork and Collaboration
- Employee Coaching and Mentoring
- Strategic Planning
- Team Leadership
Languages
Creole
Native or Bilingual
Spanish
Limited Working
Software
Microsoft Office
References
References available upon request.
Timeline
Front Door Manager
Gilt Nightclub
03.2022 - Current
Floor Manager
Charter Communications, Spectrum
03.2012 - 09.2014
Site Manager
Teph Seal Auto Appearance
04.2008 - 12.2024
No Degree - Business Administration And Management
Bethune Cookman University
High School Diploma -
Dr. Phillips High School