Dady Bwatanga
Rochester,NY
Summary
Focused Translator with highly developed understanding of French,Swahili, Kirundi, Lingala and Kinyarwanda language and culture. Skilled in quickly and accurately translating verbal summaries and audio recordings. Over 2 years of related expertise. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Over 2 years experience
Overview
7
7
years of professional experience
1
1
Language
Work History
Customer Service Representative
Wegmans Supermarket
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed approximately 35 incoming calls and chats per day from customers.
Customer Service Representative
Sutherland Global
06.2021 - 09.2023
- Answered constant flow of customer calls and chats with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Garment Assembly Worker
Fieldtex Products
08.2020 - 07.2022
- Quality Control, industrial seamstress
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Operated equipment and machinery safely to prevent accidents.
- Consistently met deadlines under pressure while maintaining high-quality work output in fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
Translator and Interpreter Teenage Soldiers
Human Rights Watch Organization In Congo
06.2017 - 11.2017
- Translate following languages: Lingala, Swahili, Kirundi, French and Kinyarwanda
- Practice active liaison between lawyers and clients
- Provided verbal summaries of non-English documents for immediate use.
- Replicated flow, style, and overall meaning of original texts.
- Repeated and restructured complex translations to optimize understanding.
- Provided verbal summaries of non-English documents to diverse audiences.
- Listened to recordings and translated confidential information.
Education
Associate of Applied Science - Business Administration
Monroe Community College
Rochester, NY12.2024
Electrical Level 1 &2 - T
Career Education Services Rochester
Rochester, NY01.2019
High School Diploma -
Lycee St. Germaine, D. R of Congo
Congo/Kinshasa07.2013
Skills
- Active Listening
- Customer Relationship Management (CRM)
- Microsoft Office Suite ( Word, PowerPoint, Excel and Access)
- Problem-solving abilities
- Experience working with people of all ages
- Critical Thinking
- Appointment Scheduling
- Customer Education
- Order Fulfillment
Volunteer Experience
Nursing home, Home de Villard de Kinshasa, 2011, 2012, Personal care provider Feeding, watching and shopping.
Mama Yeti Daycare assistant : feeding kids of age between three years to 5 years and playing with them .
References
References upon request
Sewing
I am a self-taught seamstress, I customize clothes
Languages
French
Native or Bilingual
Swahili
Native or Bilingual
Quote
Your daily life is your temple and your religion.
Kahlil Gibran
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceHealthcare benefitsWork from home optionSoftware
Microsoft Office ( Word, Excel, PowerPoint and Access)
Timeline
Customer Service Representative
Wegmans Supermarket
09.2023 - Current
Customer Service Representative
Sutherland Global
06.2021 - 09.2023
Garment Assembly Worker
Fieldtex Products
08.2020 - 07.2022
Translator and Interpreter Teenage Soldiers
Human Rights Watch Organization In Congo
06.2017 - 11.2017
Associate of Applied Science - Business Administration
Monroe Community College
Electrical Level 1 &2 - T
Career Education Services Rochester
High School Diploma -
Lycee St. Germaine, D. R of Congo