Dae Berry
Houston,Texas
Summary
Dynamic healthcare professional with 18 years of extensive experience in delivering high-quality administrative support. Demonstrates exceptional multitasking abilities and a proven track record of managing complex tasks efficiently. Committed to excellence in all responsibilities, with a focus on enhancing team operations and organizational effectiveness. Seeking to leverage expertise in a challenging administrative assistant role to drive operational success.
Overview
25
25
years of professional experience
Work History
Office Administrator
Texas Roadhouse
10.2019 - Current
- Proficiently manage the timely and accurate entry of invoices into the restaurant's accounting system, ensuring meticulous attention to detail and adherence to financial protocols.
- Demonstrate a comprehensive understanding of cash handling procedures, including cash reconciliation, deposits, and ensuring compliance with internal controls to maintain the integrity of financial transactions.
- Scrutinize employee clock in/out times and tips claimed to ensure accuracy and adherence to company policies, fostering transparency and accountability within the team.
- Facilitate effective communication with vendors, acting as a liaison to address inquiries, resolve issues, and ensure smooth procurement processes. Foster positive relationships and optimize supply chain operations.
- Maintain meticulous records of personnel files, ensuring they are up-to-date and in compliance with Texas Roadhouse policies and relevant regulations, contributing to a well-organized and legally compliant HR infrastructure.
- Respond promptly and professionally to incoming inquiries via phone, email, and fax, demonstrating excellent communication skills and a customer-centric approach to supporting the needs of both internal and external stakeholders.
Office Coordinator
Harbor Hospice
02.2018 - 05.2018
- Oversee the systematic organization of patient charts for new admissions and discharges, ensuring that all necessary documentation is compiled correctly and readily accessible for healthcare professionals. This includes accurately labeling and categorizing charts to streamline patient care processes.
- Demonstrate meticulous attention to detail in maintaining discharge charts, prioritizing availability and confidentiality. Implement robust organizational systems to ensure patient information is securely stored and easily retrievable while adhering to strict privacy regulations and HIPAA guidelines.
- Verify that medication teachings provided to patients are thoroughly documented within their respective charts, promoting continuity of care and patient safety. This involves accurately recording information regarding medication instructions, dosage, and potential side effects to support effective treatment plans and patient understanding.
- Flexibly adapt to the needs of the administrative team by willingly undertaking additional job duties as assigned. This may include tasks such as assisting with administrative projects, coordinating schedules, or providing support in various capacities to ensure the smooth operation of healthcare services.
Health Information Management Clerk
West Houston Medical Center/HCA
05.2015 - 02.2018
- Assisted clients in their requests for patient information, ensured that proper authorization and legal documents were obtained, and served as a resource to customers regarding the release of information rules, regulations, laws, and policies.
- Determined the validity of authorizations, requests, and documentation provided by legal entities, including Subpoenas, powers of attorney, depositions, affidavits, insurance companies, Workers' Compensation, and requests from patients, doctors, and hospitals.
- Retrieved patient records from current electronic and paper media and prepared the needed documents for the release of information, subpoenas, and affidavits.
- Ensured all requests were completed in a timely manner and verified that the correct information had been copied before accurately releasing the information.
- Ability to control difficult situations, including effective communication; ability to problem-solve based on established practices, rules, and laws; and ability to use independent judgment when variables occur, or an incident varies from established practice.
- Performed other job-related duties as assigned.
- Follows all safety rules while on the job.
Unit Secretary
West Houston Medical Center/HCA
06.2012 - 05.2015
- Perform clerical and support services.
- Responsible for answering the phones within the unit.
- Communicate with the care providers.
- Assist with information for Senior Care.
DOCUMENT IMAGING TECH 11
HCA Shared Service
06.2011 - 06.2012
- Prepared medical records to be scanned in the HPF System (Up to 35 inches on a daily basis).
- Indexed each medical record in the HPF System (1000-2000 pages daily).
- Quality check the medical records after sent to the remap system.
- Boxed medical records to send to storage.
- Help other employees to speed up their productivity.
- Assisted the supervisor and team leaders when needed with other projects.
ANALYST
West Houston Medical Center/HCA
01.2008 - 06.2011
- Assembled and analyze medical records.
- Resubmitted claims on multiple accounts that were denied by the insurance companies (Spring Branch and West Houston accounts).
- Corrected and pulled doctors dictations (Chart Tracker/Heartland).
- Filed and pulled charts for the doctors.
- Birth Registry.
OFF-SITE REPRESENTATIVE
Attorney Healthcare Receivables
06.2001 - 02.2007
- Traveled to all Memorial Hermann Hospital facilities to retrieve and copy Medical Records for Workmen Compensation Claims.
- Trained other Field Representatives as needed.
- Researched and copied Insurance Companies' and patient payments known as Explanation of Benefits, (EOBs), that was paid to the facilities.
- Sorted daily mail and determined where it should be routed for processing.
- Entered account data into spreadsheets.
- Entered account information into the client's database system.
- Filled in when needed on special projects; such as multiple account look-ups and other projects.
Education
Associate Degree of Arts - General Studies
San Jacinto College
Houston, Texas01.2014
Skills
- Microsoft
- Excel
- Office Outlook
- Internet Explorer
- 10 keys
- Word
- Service excellence
- Business system
- Business math
- Business communications
- Work readiness
- Career planning
- employment relations
- Record management
- Cash reconciliation
- Customer relationship management
- Attention to detail
- Payroll and accounts payable and receivable
- Scanning and copying
- Office supply management
- Billing oversight
- Word processing
- Document management
- Office management
- Meeting planning
- Administrative support
- Scheduling appointments
- Financial services support
- Customer relationship management (CRM)
- Telephone reception
- Payroll
- Inbound phone call handling
- Supply inventory
- Verbal communication
- Payroll administration
- Office administration
- Billing and coding
- Insurance verification
- HIPAA compliance
- Quality assurance
- Data entry accuracy
- Patient information management
Professional Development
Completed a Customer Service Work Readiness Training Program: Business System, Customer Services, Business Math, Business Communications, Work Readiness, and Career Planning & Employment Relations.
Timeline
Office Administrator
Texas Roadhouse
10.2019 - Current
Office Coordinator
Harbor Hospice
02.2018 - 05.2018
Health Information Management Clerk
West Houston Medical Center/HCA
05.2015 - 02.2018
Unit Secretary
West Houston Medical Center/HCA
06.2012 - 05.2015
DOCUMENT IMAGING TECH 11
HCA Shared Service
06.2011 - 06.2012
ANALYST
West Houston Medical Center/HCA
01.2008 - 06.2011
OFF-SITE REPRESENTATIVE
Attorney Healthcare Receivables
06.2001 - 02.2007
Associate Degree of Arts - General Studies
San Jacinto College