DAEDRIAN ELLIS
Oklahoma City
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Server
Chili's
Oklahoma City
02.2019 - 05.2024
- Greeting and seating guests: Welcoming customers upon arrival and seating them promptly.
Taking orders: Accurately taking food and beverage orders, including any special requests.
Menu knowledge: Being familiar with the menu items, including ingredients, descriptions, and potential substitutions to answer guest questions.
Serving food and drinks: Delivering orders to tables in a timely manner and ensuring proper presentation.
Checking on guests: Regularly checking on tables to ensure guest satisfaction and address any needs.
Upselling and suggestive selling:Suggesting additional items or menu options to enhance the guest experience.
Handling payments: Processing payments accurately and efficiently.
Maintaining cleanliness: Keeping the dining area clean and organized, including clearing plates and resetting tables.
Teamwork: Collaborating with other staff members to ensure smooth operations.
Education
High School Diploma -
Pco High
Oklahoma City, OK05-2012
Skills
- Team member support
- Order delivery practices
- Food inspection
- Daily specials memorization
- Table resetting
- Guest engagement
- Dish preparation
- Customer feedback management
- Table setting knowledge
- Customer service
- Positive guest interactions
- Cash handling
- Inventory management
- Dining customer service
- Strong work ethic
- Server training
- Dining crew workflow optimization
- Relationship management
Timeline
Server
Chili's
02.2019 - 05.2024
High School Diploma -
Pco High