Daena Garcia
Wauchula,FL
Summary
Top Math Student at Stetson University
Summer 1995.
Dean’s Student List, GPA of 3.74-4.00
Overview
18
18
years of professional experience
1
1
Certification
Work History
Staff Member
State Farm
11.2014 - 09.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Enhanced client satisfaction by maintaining consistent communication and providing attentive service.
Sales Associate
Cricket Wireless
03.2014 - 07.2014
- Assisted customers with questions about their services or problems with their cellular devices. Sold cellular telephones along with different plans. Told prospecting customers about the features the cellular telephone had and the options their chosen plan provided for them and how to use it. Took payments, using a computer software, both cash and credit card payments.
Sales Associate
Badcock Furniture
11.2007 - 01.2008
- Sold merchandise at a retail store. Sold furniture. Greeted customers. Helped customers find what they wanted. Showed customers how to use and care for merchandise. Helped customers choose items. Rang up bills, using cash registers. Answered customers’ questions. Readied sales slips and contracts. Kept current with sales and promotions. Helped maintain the store security. Kept sales records.
Sales Representative
Sebring Ford Lincoln & Mercury
05.2004 - 10.2004
- Contact prospective buyers or sellers of power to arrange transactions. Explain contracts and related documents to customers. My accomplishments included: Ability to sell and close three deals in a single day.
Store Manager
Giro Mas
11.1997 - 05.2002
- Directed sales activities. Assigned and supervised sales staff work. Resolved customer complaints regarding sales and services. Oversaw sales managers at the local level. Ensured information accuracy by consulting with management. Advised and conferred with current customers. Made business trips as required. Met regularly with individual staff members to ensure good communication. Scale of my total sales area: Wired money using a fax machine to Mexico and South American Countries. Kept record of it and made deposits. Sold merchandise and keep inventory. My accomplishments included: Customer satisfaction, meet the customers’ needs and answered their questions.
Education
Certificate - Legal Studies
Rasmussen College
Fort Myers, FLAssociate in Science (AS) - Criminal Justice/Law Enforcement
Rasmussen College
01.2013
Certificate Completion - Secretary Administrative Assistant
South Florida Community College
01.2000
Skills
- Cashier, Contract Management, Retail Sales, Able to type 45wpm, Computer Proficiency, Secretarial, Typing, Adobe Photo deluxe, Consulting, Customer Service, Fax, Inventory Management, Microsoft Money, Painting Bilingual in Spanish, able to read write and speak both languages fluently
- Cleaning and organization
- Cleaning skills
- Customer relations skills
Languages
Spanish, able to reads and write both, languages fluently.
Certification
Customer Service Certification from Accent Telemarketing. 2001
Timeline
Staff Member
State Farm
11.2014 - 09.2015
Sales Associate
Cricket Wireless
03.2014 - 07.2014
Sales Associate
Badcock Furniture
11.2007 - 01.2008
Sales Representative
Sebring Ford Lincoln & Mercury
05.2004 - 10.2004
Store Manager
Giro Mas
11.1997 - 05.2002
Associate in Science (AS) - Criminal Justice/Law Enforcement
Rasmussen College
Certificate Completion - Secretary Administrative Assistant
South Florida Community College
Certificate - Legal Studies
Rasmussen College
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