Daerly Depaule
Springfield,OR
Summary
With 12+ years of experience as a Pharmacy technician working in different pharmacy environments/departments including; inpatient, outpatient, clinical, call center and retail has allowed me to gain knowledge that I hope to share. I thrive working alone but also excel as a team member to provide the best patient care. I'm a very fast learner and hope to gain some new skills in this process.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Instructor (part-time)
Oregon Medical Training
11.2021 - Current
- Teach a course that prepares future pharmacy technicians to take the national certification and asses their knowledge through lectures, labs and exams
- Future techs learn about health care settings and what to expect in their day to day environments.
- Initiated new learning methods to ensure total student comprehension while maximizing learning time
- Integrated course material to be 99% electronic for efficiency and environmental friendliness
Certified Pharmacy Technician (part-time)
Oregon Health Sciences University
07.2019 - 01.2020
- Interpreted and processed medication orders under supervision of pharmacist.
- Refilled medications, verified insurance benefits, answered phone calls from patients and medical staff, and sold out prescriptions using point-of-sale
- Created new customer profiles and updated existing patients with their demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with any duties/tasks assigned
Certified Pharmacy Technician
Kaiser Permanente
05.2018 - Current
- Lead Tech for outpatient pharmacy team in charge of training and completion of daily/weekly task list of fellow techs. These duties include; order entry, filling Rx's, customer service, third party resolution, inventory and helping RPh's with non-discretionary duties.
- Representative for different committees on behalf of pharmacy team; Union-Based Team Projects, Work Environment Committee, Safety Committee, Inventory Lead, Benefits Lead and JD Power Projects.
- Previously worked at NW Pharmacy call center (from 2018-2020) and was responsible for answering multi- line phone calls for all 15 Southern WA and OR outpatient pharmacies. Managed to reach daily goal of 150 calls and exceeded my monthly service level of 80% or above.
After Hours Receptionist (part-time)
Community Management Inc
10.2017 - 01.2018
- As an after-hours receptionist for HOA management company and was responsible for answering emergency phone calls and transfer/resolve situations as needed
- Some duties included; answering phone calls/emails, dispatching vendors and filing and copying paperwork
- Microsoft word, excel, outlook, and Full Focus
Prior Authorization Specialist
Oregon Health Sciences University
04.2016 - 05.2018
- Originally started out as an inpatient pharmacy technician but was promoted in April 2017
- I used clinical data and supporting materials to submit prior authorizations to third parties/insurance for pharmacy claims with help from medical staff
- Helped ensure patients receive best patient care so they were able to obtain their needed medications/prescriptions (including Oncology/Hematology, Emergency medicine and Specialty care)
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Coordinated resolutions for issues and appealed denied authorizations.
- Other duties include; auditing, inventory, patient follow-ups and medical staff support
- Programs I use frequently are; Microsoft office, Onbase, Oracle and Epic.
Certified Pharmacy Technician
Wal-Mart Pharmacy
12.2011 - 03.2016
- As a pharmacy tech I worked as part of a team to provide excellent customer service
- I performed tasks to help the day to day functions of a retail pharmacy
- Some of these tasks included; receiving and inputting prescription orders, prioritizing level of importance of phone calls, counting and filling medication orders, inventory management, operating multi-line telephone, processing immunization orders, insurance billing, and third-party resolutions
- These tasks help to ensure patients received the best care possible.
Education
TECHNICIAN PROGRAM -
PIONEER PACIFIC COLLEGE
06.2011
Some College (No Degree) -
Lane Community College
Eugene, ORSkills
- Order Entry
- Insurance Verification
- Epic
- Auditing
- Hospital Experience
- EMR Systems
- Medical Billing
- Medical Terminology
- Customer Service
- Leadership (3 years)
Certification
- National Certified Pharmacy Technician- PTCB
- Certified Pharmacy Technician- Oregon Board of Pharmacy
- Certified Instructor- Oregon Department of Education
Timeline
Pharmacy Technician Instructor (part-time)
Oregon Medical Training
11.2021 - Current
Certified Pharmacy Technician (part-time)
Oregon Health Sciences University
07.2019 - 01.2020
Certified Pharmacy Technician
Kaiser Permanente
05.2018 - Current
After Hours Receptionist (part-time)
Community Management Inc
10.2017 - 01.2018
Prior Authorization Specialist
Oregon Health Sciences University
04.2016 - 05.2018
Certified Pharmacy Technician
Wal-Mart Pharmacy
12.2011 - 03.2016
TECHNICIAN PROGRAM -
PIONEER PACIFIC COLLEGE
Some College (No Degree) -
Lane Community College