DaeSean Stanford
Cincinnati
Summary
Energetic and organized individual with knack for efficient communication and coordination. Understanding of medical terminology and healthcare operations, combined with proficiency in managing patient documentation and scheduling. Committed to enhancing patient care and administrative efficiency through effective support and organization.
Overview
2
2
years of professional experience
Work History
Health Unit Coordinator
University Of Cincinnati Medical Center
09.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
Telemetry Monitor Technician
Mercy Jewish Hospital
08.2024 - 01.2025
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
Customer Service Representative
Metro Sorta
01.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Finneytown Secondary Campus
Cincinnati, OH05-2015
Skills
- Professionalism and ethics
- Critical thinking
- Healthcare software
- HIPAA compliance
- Medical terminology proficiency
- Chart assembly
Timeline
Health Unit Coordinator
University Of Cincinnati Medical Center
09.2024 - Current
Telemetry Monitor Technician
Mercy Jewish Hospital
08.2024 - 01.2025
Customer Service Representative
Metro Sorta
01.2023 - 09.2024
High School Diploma -
Finneytown Secondary Campus
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