Daesha Gales
Crystal River
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Call Center Representative-EMS Billing
Intermedix Inc
Columbus
05.2022 - 08.2023
- Responsible for interacting with customers and providing premium customer service during the different stages of their financial services
- Communicate with multiple departments and EMS personal
- Pre-arrange transport for facilities while determining the level of care needed for the patients
- Answered inbound calls and maintained a professional, friendly demeanor with customers at all times
Scheduler Representative - Transplant
Houston Methodist Hospital
Houston
12.2019 - 04.2022
- Establishes/updates the hospital account record to include detailed patient demographic and insurance information in EHR system, selecting insurance plans and payers, and medical necessity determination.
- Schedules patients for complex services (e.g., surgery, special procedures) on a routine basis accurately on the appropriate schedule.
- Synchronizes the appointment calendars in order to effectively schedule patients according to physician/department availability and urgency of patient service requirements as needed.
- May also provide pre-registration services.
- Confirms patients' appointments, instructs on location and directions to facility/department, relays pre-appointment preparations, and arranges for patients to have interpreter, mobility, or other assistance as needed for the visit.
Education
Pharmacy Technician -
Columbus State Community College
Columbus, Ohio, OH 01.2020 - 06.2021
Skills
- Type speed 40wpm
- Reliable
- Process-oriented
- Detail-oriented
- Compassionate
- Effective listening skills
- Effective problem solving skills
- Customer communications
Timeline
Call Center Representative-EMS Billing
Intermedix Inc
05.2022 - 08.2023
Pharmacy Technician -
Columbus State Community College
01.2020 - 06.2021
Scheduler Representative - Transplant
Houston Methodist Hospital
12.2019 - 04.2022