DAESHA THOMAS
Dallas
Summary
Resourceful professional in emergency response coordination, recognized for high productivity, and efficient task completion. Skilled in rapid decision-making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Clerical/Admin: Level 2
City of Dallas
Dallas
05.2024 - 08.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Explain permitting requirements and ensure customers understand necessary steps for successful application submission
- Receive, review, and process permit applications, checking for completeness and accuracy
- Provide support throughout the application process, including follow-up on missing information or documentation
- Maintain a professional and courteous demeanor while resolving issues or complaints and escalating more complex matters as needed
- Other duties, as assigned
Dispatcher
L & S Mechanical
Dallas
02.2017 - 10.2022
- Developed strategies for improving efficiency within the dispatcher department.
- Addressed questions, problems, or requests for service or equipment.
- Received or prepared work orders.
- Scheduled or dispatched workers, equipment, or service vehicles to locations using radios or telephones.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Verified driver credentials prior to assigning them a route or task.
Customer Service Rep
Aegis
Dallas
09.2015 - 12.2017
- Developed strategies for improving efficiency within the dispatch department.
- Addressed questions, problems, or requests for service or equipment.
- Received or prepared work orders.
- Scheduled or dispatched workers, equipment, or service vehicles to locations using radios or telephones.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- I remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Education
Summit High School
Dallas, TXSkills
- Incident logging
- Database maintenance
- Service coordination
- Customer service
- Call handling
- Driver communication
- Effective communication
- Route planning
- Emergency protocols
- Multitasking and organization
- Dispatch software
- Microsoft 365
- Data entry accuracy
- SOP
- Verbal and written communication
- Permit processing
- Application review
- Customer support
- Problem solving
- Microsoft Word
Timeline
Clerical/Admin: Level 2
City of Dallas
05.2024 - 08.2025
Dispatcher
L & S Mechanical
02.2017 - 10.2022
Customer Service Rep
Aegis
09.2015 - 12.2017
Summit High School