ALANA ROBINSON
Palm Coast,FL
Summary
Motivated CNA student eager to apply classroom knowledge. Im looking for an entry level position to start my career in the medical field. Experience with bathing, grooming, and feeding the elderly and disabled. I spent years helping take care of my grandfather who was unfortunately diagnosed with dementia. I would like to apply the same love, compassion, and skills to help others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
08.2024 - Current
- Multitasking and organization
- Critical thinking
- Conflict resolution
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Developed strong relationships with customers by providing personalized assistance and support
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Office Assistant
Robinson Concrete Coatings
01.2021 - Current
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Server
Swamp House
01.2022 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Receptionist
Platinum Gym
05.2021 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Elevation Highschool
Sanford, FL05.2024
Skills
- Scheduling
- Account updating
- Customer service
- Call center experience
- Adaptable and flexible
- Reliability
- Active listening
- Strong work ethic
- Hospitality service expertise
- Cash handling
- Supply restocking
- Food safety practices
Certification
- [Adult, Child & Infant + First Aid (BLS)] [American Healthcare Academy] [11/24-11/26]
Adult, Child & Infant+ First aid (BLS)
Basic life support
Timeline
Customer Service Representative
Circle K
08.2024 - Current
Server
Swamp House
01.2022 - 09.2024
Receptionist
Platinum Gym
05.2021 - 11.2023
Office Assistant
Robinson Concrete Coatings
01.2021 - Current
High School Diploma -
Elevation Highschool