Daeyonna Jackson
Hopewell,NC
Summary
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus
Chester, VA
06.2022 - 10.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Cashier
McDonald's
Prince George, VA
01.2021 - 04.2022
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Hopewell High School School
Hopewell, VA06-2021
Skills
- Customer Research
- Customer Complaint Resolution
- Customer Service Excellence
- Focused On Customer Satisfaction
- Inbound And Outbound Calling
- Call Center Operations
Timeline
Customer Service Representative
Maximus
06.2022 - 10.2024
Cashier
McDonald's
01.2021 - 04.2022
High School Diploma -
Hopewell High School School