Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Myana Brooks

Spartanburg,SC

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

TD Bank
01.2022 - Current


  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
  • Utilized advanced software systems to manage account portfolios effectively, optimizing workflow processes within the team environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service & Sales Representative

Spectrum
09.2019 - 12.2021


  • Analyzed market trends and competitor activities to identify new business opportunities and areas for improvement.
  • Collaborated with cross-functional teams for the development of impactful marketing campaigns that drove lead generation efforts.
  • Established strong rapport with key clients, resulting in long-lasting partnerships and repeat business.
  • Optimized CRM systems to effectively track leads, monitor progress, and ensure timely follow-ups for maximum conversion rates.
  • Spearheaded training initiatives to equip team members with essential selling techniques and product knowledge.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Managed high call volume with exceptional professionalism and efficiency.

Dispatcher/911 Operator

SPARTANBURG COUNTY
12.2017 - 08.2020
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained new dispatchers 

Education

Associate Of Applied Science - Phlebotomy

Spartanburg Community College

Skills

  • Account Reconciliation
  • Payment posting
  • Customer research
  • History research
  • Business Correspondence Writing
  • Records Maintenance
  • Outbound Calling
  • Account Review
  • Issue investigation
  • Collections
  • Performance Improvements
  • Financial Management
  • Call center experience
  • New Hire Training
  • Risk Management
  • Records Management
  • Finance
  • Payment Acceptance
  • System Maintenance
  • Goals and performance
  • Conflict resolution techniques
  • Team Oversight

Certification

  • Certified Notary Public
  • Certified Phlebotomy Technician
  • Certified Patient Care Technician
  • CPR Certification

Timeline

Customer Service Representative

TD Bank
01.2022 - Current

Customer Service & Sales Representative

Spectrum
09.2019 - 12.2021

Dispatcher/911 Operator

SPARTANBURG COUNTY
12.2017 - 08.2020

Associate Of Applied Science - Phlebotomy

Spartanburg Community College

Similar Profiles

CREATE PROFILE
Myana Brooks