Daezha Oliver
Sacramento,CA
Summary
I am a well experienced and results-driven Direct Support Specialist with expertise in project management and team collaboration. Proven ability to coordinate deliverables, enhance client relations, and drive customer satisfaction through efficient communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Direct Support Specialist
Emsmc and Consultants
Rancho Cordova, CA
03.2023 - Current
- I Participate in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- I am capable of Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Utilized CRM software to track customer interactions and feedback efficiently.
- I Support customers and value customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated project timelines and deliverables, ensuring alignment with stakeholder expectations.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Caregiver
Carescope
Sacramento, CA
01.2019 - 01.2023
- Provided compassionate assistance with daily living activities, ensuring comfort and dignity for clients.
- Administered medications and monitored health conditions, maintaining accurate records of patient progress.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual client needs.
- Assisted nursing staff with patient assessments and documentation, enhancing communication flow.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Service Center Analyst
Covered California
Sacramento, CA
05.2018 - 11.2021
- I am trained in Developmental resources and can maintain structural envoironemnts.
- Coordinated referral services for eligible families, connecting them with vital support systems and resources.
- Assessed client eligibility for programs utilizing comprehensive knowledge of regulations and guidelines.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
Education
High School Diploma -
Hoover High School
Fresno, CA05-2015
Skills
- Customer service
- Team leadership
- Time management
- Verbal and written communication
- Task delegation
- Project planning
- Project management
- Team collaboration
- Client relations
- Customer relations
- Stakeholder communications
- Document management
- Data analysis
- Advanced understanding of smartsheets,docuware,paylocity,zoll,zima,five9,docusign,worddoc,excel, etc
Timeline
Direct Support Specialist
Emsmc and Consultants
03.2023 - Current
Caregiver
Carescope
01.2019 - 01.2023
Service Center Analyst
Covered California
05.2018 - 11.2021
High School Diploma -
Hoover High School