Daffany Collins
Hazlehurst,MS
Summary
Dedicated Customer Service Representative with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
1st Franklin Financial
Hazlehurst, MS
04.2023 - 03.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
Customer Service Representative
Hope Credit Union
Jackson, MS
05.2021 - 04.2023
- Developed and maintained relationships with potential customers to increase loan business.
- Verified accuracy of loan documents prior to approval.
General Clerk II
Leidos
Clinton, MS
01.2013 - 04.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Associate of Applied Science - Office Systems Technology
Hinds Community College
Raymond, MS08-2013
High School Diploma -
Hazlehurst High School
Hazlehurst, MS05-2008
Skills
- Inbound And Outbound Calling
- Retail Sales Customer Service
- Call Centers
- Cash Handling
- Customer Service
- Interviewing Clients
Timeline
Customer Service Representative
1st Franklin Financial
04.2023 - 03.2024
Customer Service Representative
Hope Credit Union
05.2021 - 04.2023
General Clerk II
Leidos
01.2013 - 04.2020
Associate of Applied Science - Office Systems Technology
Hinds Community College
High School Diploma -
Hazlehurst High School
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