Daffiny Poole

• Implemented community outreach and engagement plans to reach vulnerable communities.
• Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
• Developed and implemented comprehensive outreach strategies to engage target audiences.

• Supervised and delegated tasks to a team of [7]people.
• Provide supportive clinical services to

outpatient/inpatient adult population.

• Responsible for welcoming new participants, assisting with orientation of programming schedule and rules.
• Participate in coordination to my team participants daily schedule including treatment meetings, BX interventions, and overall general observation of BX and level of participation ·
• Communicate with all staff, participants and families using excellent professional written and verbal skills
• Intervenes in crisis situations to de escalate and resolve crisis
• Support clinical services of client's and assigned by clinical manager

• Led support groups and facilitated one-on-one meetings with struggling individuals.
• Aided individuals by developing wellness plans and advance directives to achieve goals.
• Transported individuals safely to support meetings and medical appointments.
• Actively listened and responded empathetically when interacting with clients.
• Conducted assessments to identify needs, strengths, and resources of clients.