Daffne Serna
Houston
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Punctual Delivery Driver offering several years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs, and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
AT&T
Cypress
12.2023 - Current
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Maintained records related to sales for store management.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted customers to determine wants or needs.
- Handled customer complaints in a professional manner.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Delivery Driver
FedEx:Ground
Cypress
10.2021 - 12.2023
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Cashier
Mambo Seafood
Houston
09.2018 - 10.2021
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted in training new employees in proper cashiering techniques.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Mayde Creek High School
Katy, TX05-2019
Skills
- Customer assistance
- Suggestive selling
- Sales expertise
- FLUENT IN Spanish
- Relationship building
- Professional appearance
- Sales report generation
- Order processing
- Teamwork
- Time management
- Sales trends
Timeline
Retail Sales Associate
AT&T
12.2023 - Current
Delivery Driver
FedEx:Ground
10.2021 - 12.2023
Cashier
Mambo Seafood
09.2018 - 10.2021
High School Diploma -
Mayde Creek High School