Dafne Canales
McAllen,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
chileexpress
Santiago, Chile
01.2022 - 08.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Shipping Manager
fantasiandia
Santiago, Chile
01.2021 - 01.2022
- Developed tracking systems for shipments in transit.
- Coordinated with suppliers to ensure that orders were filled correctly and delivered on time.
- Supervised warehouse staff in order to ensure efficient use of resources when packaging items for shipment.
Education
High School Diploma -
Liceo San Mateo
Santiago12-2021
Some College (No Degree) - Veterinary Medicine
Universidad Andres Bello
SantiagoSkills
- Prioritization
- Dispute resolution
- Team collaboration
- Warehousing functions
- Retail sales customer service
Languages
Spanish
Native/ Bilingual
English
Limited
References
References available upon request.
Timeline
Customer Service Representative
chileexpress
01.2022 - 08.2023
Shipping Manager
fantasiandia
01.2021 - 01.2022
High School Diploma -
Liceo San Mateo
Some College (No Degree) - Veterinary Medicine
Universidad Andres Bello
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