Dafnee Medina Guzman

• Timely handle damaged and misdirected packages to optimize delivery time

• Acts as the customer's first point of contact for a variety of matters and necessary function

• Utilized data analysis techniques to identify areas for efficiency improvements within the organization

• Utilized problem-solving techniques to quickly address any issues that arose during day-to-day operations

• Analyze operational data to identify areas for improvement, implementing new procedures to enhance accuracy in package handling, and reduce time delays.

• Assist in resolving customer complaints related to delivery accuracy, providing detailed reports and follow-ups to maintain high customer satisfaction.

• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.

• Supports ability for timely delivery and mitigates loss sand damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.

• Reported accidents or incidents involving hazmat cargo immediately to management.
• Assisted in developing plans for responding quickly and safely in the event of a hazmat incident.

• Verified and corrected shipping addresses in the system to ensure accuracy and proper formatting, reducing delivery errors.

• Managed delivery exceptions, including direct contact with shippers or recipients to resolve issues related to incorrect or incomplete addresses.

• Coordinated with delivery teams to resolve address-related issues during shipments, minimizing delays and returns.

• Maintained effective communication with clients and shippers to provide solutions for address-related problems, ensuring customer satisfaction.

• Optimized the internal address database by implementing technologies for automatic validation, enhancing logistical efficiency.
• Trained and advised operational staff on the importance of address accuracy and proper correction procedures.
• Maintained effective communication with clients and shippers to provide solutions for address-related problems, ensuring customer satisfaction.
• Analyzed address-related data to identify common error patterns and developed preventive strategies to improve operational efficiency.

• Oversaw the proper handling and transportation of hazardous materials (Hazmat), ensuring compliance with all safety regulations and company policies.

• Managed the Handsheet/Code 85 process to ensure accurate scanning and documentation of packages, maintaining shipment traceability and minimizing errors.

• Analyzed and resolved discrepancies in scheduled pickups, including early, late, or missed pickups, optimizing efficiency and meeting customer expectations.

• Coordinated customer appointments for deliveries and pickups, maintaining effective communication and ensuring timely scheduling.

• Addressed daily delivery-related issues, managing customer service inquiries and resolving complaints to ensure a high-quality customer experience.

• Coordinated with other personnel to develop and implement effective plans for safe handling, storage, and disposal of hazardous materials.

• As a Customer Service Representative in the automotive industry, I assist customers with inquiries about vehicle features, maintenance, and services
• I handle complaints, schedule service appointments, and provide product knowledge to guide customer decisions
• Additionally, I support sales teams, follow up with customers after purchases or services, and maintain accurate records of customer interactions to ensure satisfaction and build long-term relationships
• Greeted customers and identified their automotive needs.
• Provided product information, features, and benefits to customers.
• Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
• Managed sales negotiations and financing options.
• Explained differences between models to clients, comparing and discussing capabilities and features.
• Consistently exceeded quotas by pursuing and closing sales.
• Scheduled automotive deliveries with vendors and customers.