Dagmar Thompson
Monument,CO
Summary
Dynamic Senior Technical Analyst with Oracle Corporation, skilled in network troubleshooting and project management. Proven track record in enhancing customer support through knowledge base creation and mentoring. Adept at system analysis, driving efficiency in complex environments, and delivering impactful solutions that optimize performance and user satisfaction.
Overview
2026
2026
years of professional experience
Work History
Senior Technical Analyst
Oracle Corporation
Colorado Springs, Colorado
05.1998 - 09.2025
- Provide technical support to customers using Oracle software technologies, focusing on the networking portion of the products.
- Troubleshooting customer systems, both clients and servers, using multiple operating systems, from MS Windows to various flavors of Unix/Linux.
- Guide and support sales personnel through possible networking configuration choices.
- Assist and mentor lesser knowledgeable analysts with technical issues.
- Write and publish a knowledge base to be used by support, development, and customers.
- Build test cases that are used during development on bugs.
- Interface between different team members throughout Oracle Corporation.
System Analyst
MCI Telecommunications, Inc.
Colorado Springs, Colorado
03.2025 - 05.2025
- Analyzed system requirements and recommended solutions for telecommunications projects.
- Documented processes and created user manuals for system functionalities.
- Evaluated vendor proposals and coordinated implementation of hardware and software tools.
- Resolved escalated issues from help desk personnel related to system functionality.
- Identified areas for improvement in current systems architecture and proposed strategies for optimization.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Tested, maintained and monitored computer programs and systems.
- Developed and managed project plans while providing status updates to management.
- Provided support for end users in troubleshooting system issues.
Test Engineer
Vista Computer Services, Inc.
Colorado Springs, Colorado
08.1989 - 08.1993
- Developed and executed test plans for software applications.
- Collaborated with developers to identify and resolve issues.
- Participated in code reviews to enhance testing processes.
- Assisted in maintaining test environments and tools for efficiency.
- Created test data for validating scenarios based on functional requirements.
- Conducted functional, performance, stress and regression tests.
- Conducted manual and automated testing procedures for reliability.
Office Systems Analyst
Corestates Financial Corporation
Philadelphia, Pennsylvania
- Implemented and maintained 26 LANs/WANs on Novell Network, utilizing IBM token ring technology.
- Oversaw project management for network server upgrades, ensuring timely execution and supervision.
- Coordinated planning and scheduling for relocations to enhance operational efficiency.
- Assess and configure hardware and software to meet end users' needs within established guidelines.
- Established standards for administration and configuration of LANs and WANs.
- Guided less experienced team members in network management best practices.
Education
Bachelor of Science - Logistics
Colorado Technical University
Colorado Springs, CO06-1995
Associate of Applied Science - Paralegal Studies
Community College of Denver
Denver, CO12-1984
Skills
- Network troubleshooting
- System analysis
- Project management
- Test case development
- Knowledge base creation
- Customer support
Timeline
System Analyst
MCI Telecommunications, Inc.
03.2025 - 05.2025
Senior Technical Analyst
Oracle Corporation
05.1998 - 09.2025
Test Engineer
Vista Computer Services, Inc.
08.1989 - 08.1993
Office Systems Analyst
Corestates Financial Corporation
Bachelor of Science - Logistics
Colorado Technical University
Associate of Applied Science - Paralegal Studies
Community College of Denver
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