Dagoberto Arzate
El Paso,TX
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Service Supervisor
Johnson Controls Fire Protection
02.2018 - Current
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Led a diverse team of technicians and inspectors successfully through complex projects requiring adaptability under changing circumstances.
- Achieved higher customer retention rates by addressing concerns promptly and building trust-based relationships with key accounts.
- Led team of up to 14 service technicians and inspectors in field activities.
- Scheduled and oversaw inspection, repair and installation activities.
- Supported company''s growth strategy by expanding into new territories as a reliable Field Service Supervisor achieving targeted goals.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement initiatives.
- Managed budgets, controlled expenses, and maintained accurate financial records for field service operations.
- Streamlined work processes, resulting in increased productivity and more efficient use of resources.
Fire Service Technician V
Johnson Controls Fire Protection
08.2012 - 02.2018
- Engaged with customers to deliver outstanding customer services and secure repeat business.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Installed new components or replaced defective parts to restore functionality.
- Inspected fire alarm and fire sprinkler items for issues impacting safety or performance.
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
- Developed position rotation to support continuous improvement and operator development.
- Enhanced group productivity by developing and implementing new strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated work of 7 employees by offering clear direction and motivational leadership.
- Coordinated work schedules and distributed tasks to 7 employees in service and inspections department.
- Supervised employees completing efficient daily tasks and projects.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Supervisor/Project Manager
Raetech
08.2008 - 08.2012
- Programmed and installed conventional and networked alarm monitors for fire and security.
- Maintained certifications and technical knowledge to comply with system deployment, management and disposal standards.
- Installed, tested and serviced alarm systems, ensuring that they functioned correctly.
- Brought projects in on-time and in accordance with budget and quality standards.
- Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
- Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Supervised staff performing daily activities.
Education
High School Diploma -
San Elizario High School
San Elizario, TX06.2003
Skills
- Goal-oriented
- Contract development and management
- Issue and conflict resolution
- Training & Development
- Work ethic
- Critical thinking
- Communication
- Organizational skills
- Customer Service Management
- Staff Management
Certification
- Fire Alarm Planning Superintendent- APS-2475022
- Responsible Managing Employee- RME-I 2867153
- NICET Fire Alarm Systems Level III- Certification number 141987
- NICET Inspection and testing of Water-Based Systems Level II- Certification number 141987
- Texas Backflow Preventer Assembly Tester- BP0019487
- New Mexico Backflow Preventer Assembly Tester- 3385
- OSHA 30- 2018
- Simplex 4100ES Certified- 2012
- Simplex 4010, 4010ES, & 4007ES Certified-2012
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Field Service Supervisor
Johnson Controls Fire Protection
02.2018 - Current
Fire Service Technician V
Johnson Controls Fire Protection
08.2012 - 02.2018
Supervisor/Project Manager
Raetech
08.2008 - 08.2012
High School Diploma -
San Elizario High School
- Fire Alarm Planning Superintendent- APS-2475022
- Responsible Managing Employee- RME-I 2867153
- NICET Fire Alarm Systems Level III- Certification number 141987
- NICET Inspection and testing of Water-Based Systems Level II- Certification number 141987
- Texas Backflow Preventer Assembly Tester- BP0019487
- New Mexico Backflow Preventer Assembly Tester- 3385
- OSHA 30- 2018
- Simplex 4100ES Certified- 2012
- Simplex 4010, 4010ES, & 4007ES Certified-2012
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