Brandon M. Freeman
Wetumpka
Summary
Proficient Field Service Supervisor successful at planning work, coordinating paperwork and facilitating communication. Proven skills in leadership, keeping customer satisfaction high and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.
Overview
10
10
years of professional experience
Work History
Field Service Supervisor
Thompson Tractor Company
Montgomery
05.2022 - Current
- Supervised field service teams, ensuring timely and effective equipment repairs.
- Delegated tasks to field technicians, enhancing overall productivity and service delivery.
- Implemented process improvements to enhance the efficiency of service delivery operations.
- Reviewed completed jobs to minimize customer callbacks and prevent equipment failures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Field Service Dispatcher
Thompson Tractor Company
Montgomery
04.2019 - 05.2022
- Managed technician scheduling and service appointments to optimize resource allocation.
- Coordinated service requests for equipment repairs and maintenance, ensuring timely response for customer needs.
- Communicated with customers to confirm service details and timelines.
- Resolved customer inquiries regarding service status promptly, enhancing customer satisfaction.
- Collaborated with team members to prioritize urgent service requests effectively.
Service Advisor
Jack Ingram Motors Inc
Montgomery
01.2017 - 03.2019
- Explained service options, pricing, and policies to customers, ensuring clarity and understanding.
- Coordinated service workflow between technicians and customers, enhancing operational efficiency.
- Facilitated interdepartmental collaboration to streamline workflows and improve service delivery.
Education
Automotive Service -
Trenholm State Technical College
Montgomery, AL05-2006
Skills
- Organizational skills
- Problem solving
- Team leadership
- Customer communication
- Relationship building
- Goal orientation
Timeline
Field Service Supervisor
Thompson Tractor Company
05.2022 - Current
Field Service Dispatcher
Thompson Tractor Company
04.2019 - 05.2022
Service Advisor
Jack Ingram Motors Inc
01.2017 - 03.2019
Automotive Service -
Trenholm State Technical College