Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Daguer Ramirez

St. Petersburg,FL

Summary

Dynamic Customer Service Professional with extensive experience in client relations and issue resolution at Accedo Technologies. Proven ability to enhance service quality through critical thinking and effective communication in multilingual environments. Strong track record of maintaining high customer satisfaction levels while managing escalated situations. Seeking to leverage communication and problem-solving skills in a new field to drive team performance and customer success.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Accedo Technologies
Bogota Colombia
01.2022 - 05.2023
  • Resolved customer issues efficiently via phone and email support.
  • Handled inquiries and complaints professionally, ensuring customer satisfaction.
  • Tracked customer interactions accurately using CRM software tools.
  • Streamlined processes with team collaboration, enhancing service delivery efficiency.
  • Provided accurate product updates, adapting to changing information swiftly.
  • Effectively managed high-stress situations, maintaining professionalism during conflict resolution.

Customer Care Representative

Teleperformance
Bogota Colombia
12.2021 - 01.2023
  • Achieved high customer satisfaction by efficiently resolving inquiries across channels.
  • Facilitated timely issue resolutions by escalating complex problems to relevant departments.
  • Enhanced service delivery by documenting interactions in CRM software and tracking feedback.
  • Improved team performance through collaboration and sharing of best practices among members.

Education

Professional in Languages - Bilingual Education

Universidad Ean
Bogota Colombia
11-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Experienced in multilingual environments
  • Client relations

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Accedo Technologies
01.2022 - 05.2023

Customer Care Representative

Teleperformance
12.2021 - 01.2023

Professional in Languages - Bilingual Education

Universidad Ean
Daguer Ramirez