Dahecha Pauleus
Boynton Beach,FL
Summary
Results driven professional with a strong background in customer service and front desk operations. Experienced in resolving inquiries, maintaining accurate records, and improving service processes to achieve high levels of client satisfaction and loyalty. Built a strong foundation in healthcare through completion of a high school Pre-Health Science program, with knowledge of medical terminology, patient care principles, and medical history documentation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
Lake Worth, FL
01.2026 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Processed transactions accurately using POS systems, reducing wait times for customers.
- Maintained product knowledge to assist customers with selecting appropriate merchandise.
- Collaborated with team members to improve service processes and enhance operational efficiency.
Front Desk Receptionist
AHF Healthcare Center
Delray Beach, FL
09.2025 - 01.2026
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Responded to inquiries and resolved issues efficiently, improving patient satisfaction rates.
- Maintained accurate patient records using electronic health record (EHR) systems for streamlined access.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Restaurant Hostess
Banana Boat
Boynton Beach, FL
03.2025 - 09.2025
- Greeted and seated guests, ensuring optimal customer flow and satisfaction.
- Managed reservations using automated booking systems to enhance operational efficiency.
- Coordinated with kitchen staff to communicate guest preferences and dietary restrictions effectively.
- Maintained cleanliness and organization of the dining area, contributing to positive guest experiences.
Crew Member
Tropical Smoothie
Boynton Beach, FL
09.2024 - 03.2025
- Prepared and blended smoothies following standardized recipes to ensure quality and consistency.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted in training new crew members on operational procedures and customer service standards.
- Engaged with customers to provide product recommendations and enhance overall experience.
Cashier
JCPenney
Boynton Beach, FL
12.2022 - 09.2024
- Processed customer transactions accurately and efficiently using point-of-sale (POS) systems.
- Assisted customers with product inquiries, enhancing service quality and satisfaction.
- Maintained cleanliness and organization of checkout area, ensuring a welcoming environment for shoppers.
- Handled cash management responsibilities, including balancing registers at end of shifts.
Education
Associate of Arts - Nursing
Palm Beach State College
Lake Worth, FL05.2027
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL05.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
Certification
CMAA certification
EKG Certification
BLS Certification
Languages
Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Walmart
01.2026 - Current
Front Desk Receptionist
AHF Healthcare Center
09.2025 - 01.2026
Restaurant Hostess
Banana Boat
03.2025 - 09.2025
Crew Member
Tropical Smoothie
09.2024 - 03.2025
Cashier
JCPenney
12.2022 - 09.2024
Associate of Arts - Nursing
Palm Beach State College
High School Diploma -
Boynton Beach Community High School