Dahia Hassan
Dallas
Summary
IT Support Specialist with 8+ years of experience providing technical support, systems administration, and network infrastructure management within large government organizations. Experienced in Windows Server administration, Active Directory, Microsoft 365, Cisco networking, desktop support, hardware and software troubleshooting, and enterprise IT operations. Proven ability to maintain secure and reliable IT environments, resolve technical issues, support end users, and improve system performance. Currently pursuing a Master of Science in Computer Science and seeking an IT Support, Desktop Support, Systems Administrator, Network Support, or Telecom Technician position in the Dallas–Fort Worth area.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant IT Director
Ministry of Transportation – Government of Sudan
Sudan
11.2017 - 05.2022
- Supervised a team of six IT professionals supporting daily business operations.
- Administered Windows Server and Active Directory environments.
- Installed, configured, and maintained desktop computers, laptops, printers, and network devices.
- Provided Level 1 and Level 2 technical support for hardware, software, and network issues.
- Performed system maintenance, upgrades, and preventive troubleshooting.
- Supported enterprise network infrastructure and ensured high system availability.
- Assisted users with Microsoft Office and Microsoft 365 applications.
- Configured TCP/IP, DNS, DHCP, and network connectivity.
- Maintained IT documentation and asset inventory.
IT Technical Support Intern
Ministry of Oil and Gas – Government of Sudan
01.2017 - 01.2018
- Supported IT infrastructure serving over 1,000 users.
- Installed and maintained computer hardware and software.
- Assisted in data center support and network maintenance.
- Diagnosed and resolved desktop and connectivity issues.
- Provided technical assistance to end users.
IT Systems Administrator
Ministry of Agriculture – Government of Sudan
01.2014 - 01.2017
- Designed and implemented a computerized water billing system for farmers.
- Managed system administration and daily technical operations.
- Performed system monitoring, maintenance, and troubleshooting.
- Supported users and resolved software and hardware issues.
- Assisted with database maintenance and data backup.
- Maintained reliable network connectivity and system performance.
Education
Master of Science - Computer Science
Tarleton State University
Stephenville, TXBachelor of Science - Information Technology
Nile Valley University
Sudan12-2012
Skills
- IT Support
- Help Desk Support
- Desktop Support
- Windows Server Administration
- Active Directory
- Microsoft 365
- System Administration
- Network Administration
- Cisco Networking
- TCP/IP, DNS, DHCP
- Hardware & Software Troubleshooting
- Windows 10/11
- End-User Support
- Printer & Peripheral Support
- Remote Support
- IT Infrastructure
- Technical Documentation
- Team Leadership
- Reliability
- Risk management
Certification
- MCSA Windows Server 2016 Training
- CCNA Cisco Networking Training
- Computer Maintenance Training
- Network Installation Workshop
- CCTV Installation Training
Additional Information
- Authorized to work in the United States for any employer
- Valid Texas Driver's License
Languages
Arabic – Native
English – Professional Working Proficiency
Timeline
Assistant IT Director
Ministry of Transportation – Government of Sudan
11.2017 - 05.2022
IT Technical Support Intern
Ministry of Oil and Gas – Government of Sudan
01.2017 - 01.2018
IT Systems Administrator
Ministry of Agriculture – Government of Sudan
01.2014 - 01.2017
Master of Science - Computer Science
Tarleton State University
Bachelor of Science - Information Technology
Nile Valley University