Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAHIANA CAPELLAN

Norwalk,CT

Summary



Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Secretary to the General Manager

Prestige Car Service 2
05.2025 - Current
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Managed sensitive information with discretion while maintaining confidentiality of critical business matters.
  • Resolved payroll discrepancies quickly and successfully.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.



Bookkeeper

Primo Home Automations
08.2019 - 04.2025
  • Reconcile accounts at the end of the business day.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Record deposits, reconcile monthly bank accounts and track expenses.


Customer Service Representative

Hocon Gas
10.2023 - 12.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Retail Sales Consultant

Optimum
10.2022 - 10.2023
  • Established new accounts and cross-sold products.
  • Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
  • Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.

Inventory Specialist

Macy's
05.2018 - 08.2019
  • Checked packages and merchandise for damages.
  • Improved efficiency with quick and accurate unloading.
  • Recorded information, shortages and discrepancies.

Education

High School Diploma -

Harry S Truman High School
06.2007

Skills

  • Bilingual
  • Goal-oriented
  • Team Player
  • Strong leadership skills
  • Administrative Support
  • Customer Support
  • Exceptional organization
  • Time management expertise

Timeline

Secretary to the General Manager

Prestige Car Service 2
05.2025 - Current

Customer Service Representative

Hocon Gas
10.2023 - 12.2024

Retail Sales Consultant

Optimum
10.2022 - 10.2023

Bookkeeper

Primo Home Automations
08.2019 - 04.2025

Inventory Specialist

Macy's
05.2018 - 08.2019

High School Diploma -

Harry S Truman High School

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