Dahiana Catano
Summary
Highly-qualified Housekeeping Supervisor offering 6 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Motto By Hilton (Superior Cleaning)
01.2023 - 01.2024
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Supervisor
Hotel On Rivington (Proper Hospitality Solution)
06.2021 - 01.2023
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Contributed to the hotel's reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored staff performance and provided feedback to drive productivity.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
Office Cleaner/Supervisor
Royalty.
Manhattan, NY
07.2018 - 06.2021
- Swept and mopped floors throughout the office building.
- Vacuumed carpets in all areas of the office.
- Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
- Dusted and wiped down all surfaces, including desks, shelves, computers, chairs, windowsills and baseboards.
- Disinfected doorknobs, phones and other frequently-touched items.
- Kept business entrances clean, tidy and professional in appearance.
- Checked inventory for required supplies and made lists for needed cleaning products.
Education
High School Diploma -
High School of Language And Innovation
The Bronx, NYSkills
- Staff Scheduling
- Task assignment
- Cleaning practices
- Employee evaluations
- Department coordination
- Ordering cleaning supplies
- Customer Service
- Staff Training and Development
- Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Housekeeping Supervisor
Motto By Hilton (Superior Cleaning)
01.2023 - 01.2024
Housekeeping Supervisor
Hotel On Rivington (Proper Hospitality Solution)
06.2021 - 01.2023
Office Cleaner/Supervisor
Royalty.
07.2018 - 06.2021
High School Diploma -
High School of Language And Innovation
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