Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dahiana Catano

Summary

Highly-qualified Housekeeping Supervisor offering 6 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Overview

6
6
years of professional experience

Work History

Housekeeping Supervisor

Motto By Hilton (Superior Cleaning)
01.2023 - 01.2024
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Coordinated cross-departmental projects with other supervisors in order to enhance overall hotel operations and guest satisfaction.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.

Housekeeping Supervisor

Hotel On Rivington (Proper Hospitality Solution)
06.2021 - 01.2023
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Contributed to the hotel's reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Monitored staff performance and provided feedback to drive productivity.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Scheduled and prioritized tasks to staff, overseeing work completion.

Office Cleaner/Supervisor

Royalty.
Manhattan, NY
07.2018 - 06.2021
  • Swept and mopped floors throughout the office building.
  • Vacuumed carpets in all areas of the office.
  • Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
  • Dusted and wiped down all surfaces, including desks, shelves, computers, chairs, windowsills and baseboards.
  • Disinfected doorknobs, phones and other frequently-touched items.
  • Kept business entrances clean, tidy and professional in appearance.
  • Checked inventory for required supplies and made lists for needed cleaning products.

Education

High School Diploma -

High School of Language And Innovation
The Bronx, NY

Skills

  • Staff Scheduling
  • Task assignment
  • Cleaning practices
  • Employee evaluations
  • Department coordination
  • Ordering cleaning supplies
  • Customer Service
  • Staff Training and Development
  • Problem-Solving

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Housekeeping Supervisor

Motto By Hilton (Superior Cleaning)
01.2023 - 01.2024

Housekeeping Supervisor

Hotel On Rivington (Proper Hospitality Solution)
06.2021 - 01.2023

Office Cleaner/Supervisor

Royalty.
07.2018 - 06.2021

High School Diploma -

High School of Language And Innovation

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Dahiana Catano