Dahlia Harvin
Atlanta ,GA
Summary
Hardworking and passionate job seeker with strong organizational skills to secure a Customer Service position. Ready and eager to help a team achieve company goals.
Overview
11
11
years of professional experience
Work History
Office Manager
Fancy Logistics
08.2022 - 07.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintained office inventory and supplies, implementing cost-saving measures and ensuring availability of necessary resources
- Assisted in the recruitment and onboarding of new employees, contributing to asmooth integration process.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Customer Service Representative
Citibank
11.2019 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Cross-trained and provided backup support for organizational leadership.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Customer and Dispatching Service Representative
ADT Security
06.2014 - 11.2019
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained Number new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by Number%.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
Education
Diploma -
Frank H. Peterson Academies
Jacksonville, FLAdvance Career Training
Jacksonville, FLSkills
- Inbound and Outbound Calling
- Report preparation
- Complaint resolution
- Multi-line phone talent
- Professional telephone demeanor
- Technical Support
- Route dispatch
- Clear oral/written communication
- Team leadership
- Hiring and training
Timeline
Office Manager
Fancy Logistics
08.2022 - 07.2025
Customer Service Representative
Citibank
11.2019 - 08.2022
Customer and Dispatching Service Representative
ADT Security
06.2014 - 11.2019
Diploma -
Frank H. Peterson Academies
Advance Career Training