DahmaDonziap Howard
1750 W. Union Hills Dr. #28 Phoenix,AZ
Summary
Dynamic accounting professional with a proven track record at Suntria, excelling in administrative support and customer relations. Adept in QuickBooks and Microsoft Office, I enhance operational efficiency and foster strong client relationships. Recognized for effective communication and project management.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Custard Insurance/LHH
Phoenix, AZ
10.2024 - 06.2025
- Coordinated interdepartmental activities to improve collaboration and operational efficiency.
- Drafted correspondence for claim investigations, ensuring clear communication throughout process.
- Established strong relationships with clients, adjusters, and environmental recovery teams.
- Maintained comprehensive records of all claim activities in a timely manner.
- Collaborated with law enforcement and agencies for effective claims investigations.
Administrative Assistant
Suntria
Tempe, AZ
11.2022 - 08.2024
- Arranged catering services and ordered materials for special event planning.
- Managed daily office operations, ensuring efficient functionality throughout workplace.
- Developed and maintained filing systems for confidential documents and records.
- Answered phone calls and emails, facilitating effective business correspondence.
Accounting Assist
Robert Half/Suntria
Tempe, AZ
03.2022 - 11.2022
- Facilitated accounts receivable processes, including invoicing, collections, and deposits.
- Entered data into QuickBooks and Paycom for precise record maintenance.
- Analyzed financial statements to identify discrepancies and propose corrective measures.
- Researched inconsistencies in invoices, purchase orders, and packing slips.
- Supported management with finance-related projects and process improvements.
- Prepared journal entries to assist with month-end and year-end closings.
Customer Advocate Assoc.
Carvana
Tempe , AZ
08.2021 - 03.2022
- Cultivated strong customer relationships through timely responses and effective solutions.
- Documented comprehensive notes in customer accounts for future reference and follow-up.
- Guided customers on product features, technical specifications, and installation procedures.
- Delivered technical support and troubleshooting assistance to enhance user experience.
- Supported customers in navigating company website to address frequently asked questions.
Administrative Assistant
APEX/APS
Phoenix, AZ
08.2019 - 06.2021
- Streamlined data integration into GIS system through cross-department collaboration.
- Enhanced speed and accuracy of data processing tasks by developing efficient workflows.
- Provided technical assistance to staff, optimizing GIS operations.
- Implemented strategies that increased overall efficiency and effectiveness of workflows.
Education
Associate's degree - Administration of Justice
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- Effective communication skills
- Customer relations management
- Project management strategies
- Proficiency in Microsoft Office
- Experience with Jira and Citrix
- Salesforce and NetSuite knowledge
- QuickBooks and Business Central proficiency
Affiliations
I have traveled extensively all over the world. During my leisure time, I spent time developing my own website, and currently working on a podcast project.
Accomplishments
have also received recognition for assisting with facilitating military family readiness group meetings, and coordinating extracurricular activities.
Timeline
Customer Service Representative
Custard Insurance/LHH
10.2024 - 06.2025
Administrative Assistant
Suntria
11.2022 - 08.2024
Accounting Assist
Robert Half/Suntria
03.2022 - 11.2022
Customer Advocate Assoc.
Carvana
08.2021 - 03.2022
Administrative Assistant
APEX/APS
08.2019 - 06.2021
Associate's degree - Administration of Justice
Maricopa Community Colleges, Scottsdale Community College
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