Daiana Lopes
Elizabeth,NJ
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
1
1
year of professional experience
Work History
Sales Associate
Khols Department Store
04.2022 - 01.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate of Arts - Business Management
Union County College
Cranford, NJ08.2022
Skills
- Computer Proficiency and Microsoft Office
- Friendly and Helpful
- Organization
- Cash Handling
- Listening Skills
- Attention to Detail
- Merchandise Recommendations
- Positive Customer Engagement
- Inventory and Stocking
Languages
Portuguese
Native or Bilingual
Timeline
Sales Associate
Khols Department Store
04.2022 - 01.2023
Associate of Arts - Business Management
Union County College