Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daija Franklin

Mound Bayou,MS

Summary

Dynamic professional with a proven track record in sales and customer service, notably at Walmart. Excelled in meeting sales goals and resolving customer issues, enhancing team success and customer satisfaction. Skilled in problem-solving and teamwork, adept at fostering relationships and achieving objectives. Demonstrates exceptional people skills and a service-oriented approach, driving results and improvements. Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Overview

3
3
years of professional experience

Work History

Sales Associate

Walmart
Sherwood, AR
09.2024 - Current
  • Greeted customers to determine wants or needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Placed special orders or called other stores to find desired items.
  • Developed trusting relationships with customers by making personal connections.

Soldier

US Army
Greenwood, MS
05.2022 - Current
  • Organized logistics for field exercises including transportation coordination and supply management.
  • Conducted training to improve troops' abilities.
  • Performed duties as a member of a security detail in support of high-level government officials.
  • Utilized advanced communication equipment to relay critical information during operations.
  • Provided tactical and technical guidance to facilitate unit duties.

Customer Service Representative

Cspire Wireless
Cleveland, MS
08.2022 - 08.2024
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

Associate of Science -

Mississippi Delta Community College
Moorhead, MS
05-2023

Bachelor of Science - Psychology

Philander Smith College
Little Rock, AR

Skills

  • Meeting deadlines
  • Excellent people skills
  • Problem-solving skills
  • Service oriented
  • Sales goals attainment
  • Teamwork and collaboration

Timeline

Sales Associate

Walmart
09.2024 - Current

Customer Service Representative

Cspire Wireless
08.2022 - 08.2024

Soldier

US Army
05.2022 - Current

Associate of Science -

Mississippi Delta Community College

Bachelor of Science - Psychology

Philander Smith College
Daija Franklin