Daija Jones
Irving,Tx
Summary
Dedicated and empathetic healthcare customer service professional with a proven track record of delivering exceptional support and assistance to patients, families, and healthcare providers. Possessing in-depth knowledge of medical terminology, insurance processes, and healthcare regulations, I am committed to ensuring positive patient experiences.
Overview
14
14
years of professional experience
Work History
Phlebotomist
CSL Plasma Center
Dallas, TX
10.2019 - Current
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Healthcare Customer Service Representative
Blue Cross and Blue Shield
Dallas , Tx
02.2015 - 10.2019
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Developed strategies for improving customer experience while maintaining compliance standards.
Healthcare Customer Service Representative
Franklin Foundation Hospital
Franklin, LA
05.2010 - 02.2015
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Education
Phlebotomy Certification - Phlebotomy
Med Certs
Irving, TX06-2021
High School Diploma -
Patterson High School
Patterson, LA05-2010
Skills
- Insurance Verification
- Appointment Scheduling
- Eligibility Determination
- Problem Solver
- Customer Service
- Time Management
- Medical Terminology
Timeline
Phlebotomist
CSL Plasma Center
10.2019 - Current
Healthcare Customer Service Representative
Blue Cross and Blue Shield
02.2015 - 10.2019
Healthcare Customer Service Representative
Franklin Foundation Hospital
05.2010 - 02.2015
Phlebotomy Certification - Phlebotomy
Med Certs
High School Diploma -
Patterson High School