Daijah Oliver
Lancaster,SC
Summary
Energetic Customer Care Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Tranzact Insurance Solutions
Lancaster, SC
06.2023 - 01.2025
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Customer Service Representative
foundever
Lancaster , South Carolina
07.2020 - 05.2023
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Assessed customer's repayment capacity based on income, assets, liabilities, and other debt obligations.
- Evaluated and approved loan applications based on established criteria.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Provided guidance to customers regarding the terms of loan contracts.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
Customer Service Representative
Emerge remote
Lancaster, SC
12.2017 - 11.2019
- Negotiated contracts, royalties and payments for authors or freelancers.
- Troubleshot technical issues that may arise during the course of post production work.
- Assisted with color correction and grading tasks when necessary.
- Provided creative input to help shape the overall look of each project.
Education
High School Diploma -
Lancaster High School
Lancaster, SC05-2017
Skills
- Email correspondence
- Call logging
- Custom order management
- Call center experience
- Upselling techniques
- computer literate
- trustworthy
- leader
- customer service
- trainer
- administrative assistant
Timeline
Customer Care Representative
Tranzact Insurance Solutions
06.2023 - 01.2025
Customer Service Representative
foundever
07.2020 - 05.2023
Customer Service Representative
Emerge remote
12.2017 - 11.2019
High School Diploma -
Lancaster High School
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