DAIJAH SIMS-BLAKELY
SAGINAW
Summary
Dynamic customer service professional with a proven track record at Morley Companies, adept at conflict resolution and enhancing customer satisfaction. Skilled in CRM systems and effective communication, I excel in fast-paced environments, consistently improving service efficiency and team collaboration. Committed to delivering exceptional support and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Morley Companies
Saginaw, MI
04.2020 - 12.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed orders accurately, ensuring timely delivery and service excellence.
- Trained new team members on best practices and company procedures.
- Managed escalated issues, providing effective resolutions to complex problems.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Call Center Representative
Ross Medical
Saginaw, MI
02.2017 - 10.2020
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Utilized call center software to track and manage support requests.
- Provided product information and service details to enhance customer experience.
- Adapted communication style to meet diverse customer needs effectively.
- Collaborated with team members to improve response times and service quality.
- Engaged in ongoing training to develop knowledge of products and policies.
- Supported team objectives by participating in regular performance reviews.
- Remote
Cashier
Sam's Club
Saginaw, MI
06.2014 - 02.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Collaborated with team members to optimize workflow during peak hours.
- Managed cash register, balancing daily sales with accuracy and attention to detail.
- Implemented strategies to reduce wait times, improving overall service efficiency.
- Conducted inventory checks to ensure product availability for customers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Arthur Hill High School
Saginaw, MISkills
Customer Service & Support
Phone, Email & Chat Communication
Conflict Resolution
Active Listening
Problem Solving
Multitasking
Time Management
CRM & Ticketing Systems
Remote Work Productivity
Timeline
Customer Service Representative
Morley Companies
04.2020 - 12.2025
Call Center Representative
Ross Medical
02.2017 - 10.2020
Cashier
Sam's Club
06.2014 - 02.2017
High School Diploma -
Arthur Hill High School