Daija Wise
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Good communication, multitasking and planning abilities.
Overview
12
12
years of professional experience
Work History
Associate Banker
JPMorgan Chase
07.2022 - Current
- Performed account maintenance by changing customer addresses.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Counted, verified and handled bank deposits and armored car transactions.
- Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Executed wire transfers, stop payments and account transfers.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Monitored and verified suspicious activity on customer accounts.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Assisted customers with banking needs and inquiries.
- Calculated fees due, interest and change for customer transactions.
- Referred customers to other banking departments for specialized services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
Financial Service Specialist
Truist Bank
10.2021 - 07.2022
- Increased client satisfaction by providing personalized financial advice and building strong relationships.
- Trained new employees on proper procedures for handling sensitive materials, ensuring consistency in operations across the team.
- Developed comprehensive financial plans to help clients achieve their long-term goals.
- Maintained accurate records of all stored valuables for seamless auditing processes.
- Performed daily inspections to ensure the integrity of safety deposit boxes and vault areas.
- Increased client satisfaction by providing exceptional customer service and addressing banking needs promptly.
- Minimized cashier shortages through routine monitoring of transaction logs coupled with cross-verification checks against physical inventory counts.
- Mentored junior bankers, fostering a supportive work environment that contributed to professional growth.
Head Bank Teller
Wells Fargo
04.2018 - 10.2021
- Streamlined teller operations for improved productivity and increased accuracy in transactions.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Monitored and verified suspicious activity on customer accounts.
- Educated customers on online banking and mobile banking applications.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
Food Preparation Worker
Susan G Komen Breast Cancer Race For The Cure
10.2012 - 10.2015
- Enhanced food presentation by skillfully arranging dishes and garnishing plates.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Collaborated with team members ensuring timely service to guests.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Monitored and maintained required food temperatures for safety.
Document Controller
Coast Guard
05.2012 - 08.2014
- Enhanced document organization by implementing efficient categorization and filing systems.
- Reduced errors in documentation by maintaining consistent formatting and proofreading for accuracy.
- Streamlined the document review process by establishing clear communication channels with relevant team members.
- Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
Education
Certificate - Cybersecurity
Thinkful Now Chegg Skills
11.2023
Associate of Arts - Social Sciences
The Community College of Baltimore County
Essex, MD2018
High School Diploma -
G.W. Carver Center For Arts And Technology
938 York Rd, Baltimore, MD 2120405.2014
Skills
- Products and Services Knowledge
- Consumer Banking
- Critical Thinking
- Customer Service
- Problem Solving
- Loss Prevention
- Business Risk
- Meeting Sales Goals
- Staff Training
- Risk management policies
- Interpersonal Skills
- Coaching
- Documentation And Reporting
Timeline
Associate Banker
JPMorgan Chase
07.2022 - Current
Financial Service Specialist
Truist Bank
10.2021 - 07.2022
Head Bank Teller
Wells Fargo
04.2018 - 10.2021
Food Preparation Worker
Susan G Komen Breast Cancer Race For The Cure
10.2012 - 10.2015
Document Controller
Coast Guard
05.2012 - 08.2014
Certificate - Cybersecurity
Thinkful Now Chegg Skills
Associate of Arts - Social Sciences
The Community College of Baltimore County
High School Diploma -
G.W. Carver Center For Arts And Technology