Daijha Rankin
Hampton,GA
Summary
Adept Operations Manager with a proven track record at Target Distribution Center, enhancing operational efficiency and team leadership. Excelled in applying problem-solving and strategic planning to surpass KPIs, achieving significant performance improvements. Skilled in inventory management and fostering a culture of safety and excellence, consistently elevating customer satisfaction and staff productivity.
Overview
8
8
years of professional experience
Work History
Operations Manager
Target Distribution Center
01.2024 - Current
- Utilized multiple problem-solving techniques such as Kaizen to gauge trends that can effect KPI's within the facility.
- Consistently communicated with facility production controller to identify incoming volume metrics.
- Attended daily check-in adjust meetings to level set with peers and senior management to align with standard processes.
- Collaborated with human resources and Training Operations Managers regarding the onboarding process for new hires to fulfill business requirements.
- Cascaded volume plans to supervisors.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and resolved unauthorized, unsafe, or ineffective practices across multiple shifts.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address adherence gaps.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Analyzed and reported on key performance metrics (KPI's) to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed operations staff and kept employees compliant with company policies and procedures.
- Executed consistent coaching strategies and knowledge gaps for continual improvement.
Warehouse Supervisor
Swissport Cargo Services
06.2020 - 10.2023
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Met or exceeded production goals and objectives by following strict procedures.
- Trained new team members on proper and safe use of tools and equipment.
- Handled day-to-day shipping and receiving overseeing more than 65,000 packages per day.
- Determined staffing needs, developing schedules to staff all shifts.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Enhanced employee productivity through effective training programs and performance evaluations.
Supervisor
HMSHost
04.2017 - 11.2020
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Provided regular feedback to senior management regarding areas for improvement in both products and services offered to customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH12-2026
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Staff management
- Inventory management
- Workflow optimization
- Strategic planning
- Health and safety compliance
- Performance management
Timeline
Operations Manager
Target Distribution Center
01.2024 - Current
Warehouse Supervisor
Swissport Cargo Services
06.2020 - 10.2023
Supervisor
HMSHost
04.2017 - 11.2020
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
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