Dailen Marquez Hernandez
Miami,FL
Summary
Methodical healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Surgical Scheduler Coordinator
Leon Medical Centers
Miami, FL
09.2023 - Current
- Coordinated patient scheduling for surgical procedures, ensuring accuracy in appointment times and availability of medical staff.
- Reviewed physician orders for accuracy before entering them into the computerized system.
- Verified insurance eligibility prior to confirming appointments for prospective patients.
- Assisted surgeons with pre-operative preparation such as obtaining consent forms and gathering necessary documents.
- Managed incoming calls from patients and family members regarding surgery scheduling inquiries.
- Responded promptly to emails from doctors or nurses requesting changes in patient's scheduled procedure times.
- Resolved any conflicts that arose between surgeon's schedules, patient requests, and hospital policies.
- Provided guidance to family members of patients undergoing surgery regarding pre-operative instructions.
- Communicated with patients, families, and medical staff to coordinate surgery scheduling and answer questions or concerns.
- Ensured all documentation was completed accurately prior to surgery appointments.
- Scheduled follow-up appointments as designated by physician.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
Care Coordinator
Leon Medical Centers
Miami, FL
05.2023 - 09.2023
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Scheduled appointments for clients with appropriate medical specialists.
- Provided case management services to ensure the delivery of quality care.
- Responded promptly to inquiries from patients regarding their care plans.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Maintained accurate client records in accordance with agency policies and procedures.
Education
Bachelor of Science - Medicine
University Of Medical Sciences
Holguín, CubaSkills
- Strong Organization
- Calendar Management
- Patient Scheduling
- HIPAA Compliance
- Scheduling Expertise
- Schedule Coordination
- Checking in Patients
Certification
- Registered Medical Assistant (RMA)- Florida 2023
- Registered Phlebotomy Technician-Florida 2023
- CPR-BLS Registration- Florida 2023
Languages
Spanish
Native/ Bilingual
English
Professional
Custom
Great interest in developing my English and strengthening my skills in the health field. I Have great ability to adapt to all types of environments and always contribute the best of me. I am characterized by my ease in teamwork and my enthusiasm for learning.
Timeline
Surgical Scheduler Coordinator
Leon Medical Centers
09.2023 - Current
Care Coordinator
Leon Medical Centers
05.2023 - 09.2023
Bachelor of Science - Medicine
University Of Medical Sciences