Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saily Paula

Houston

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Wendys Restaurant
Colorado City
08.2023 - 03.2025
  • Managed company calendar and scheduled events.
  • Used company badging system to create badges for new employees and visitors.
  • Greeted customers warmly and made them feel
  • welcome.I am a customer-oriented person with excellent communication skills, problem-solving, and handling of difficult situations. I have experience providing personalized attention, effectively managing complaints, and ensuring a positive experience for each customer. I stand out for my empathy, patience, and commitment to quality service.

Hotel Housekeeper

Hotel Colorado
Colorado City
05.2022 - 07.2023
  • Managed laundry operations, including washing, drying, and folding hotel linens and towels.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Education

High School Diploma -

Víctor Álvarez Rodríguez
Cuba
07-2012

Skills

  • Calendar management
  • Visitor management
  • Customer service
  • Phone etiquette
  • Office administration
  • Team collaboration
  • Office equipment operation
  • Customer satisfaction
  • Customer assistance and interaction
  • Teamwork
  • Verbal communication

Languages

English
Native/ Bilingual

Timeline

Front Desk Receptionist

Wendys Restaurant
08.2023 - 03.2025

Hotel Housekeeper

Hotel Colorado
05.2022 - 07.2023

High School Diploma -

Víctor Álvarez Rodríguez
Saily Paula