Dailyn Hoyle
Houston
Summary
Dynamic professional with a proven track record at OMNI Healthcare, enhancing customer engagement through expert Salesforce updates and CRM customization. Excelled in cross-functional coordination and problem-solving, significantly fostering client trust and collaboration. Skilled in data confidentiality and adept at managing high-stress situations, demonstrating exceptional decision-making abilities.
Overview
5
5
years of professional experience
Work History
Engagement Specialist (Remote)
OMNI Healthcare
10.2022 - 12.2024
- Analyzed and updated all neccessary changes to Salesforce software.
- Customized CRM using the most up-to-data tools (i.e., workflows, triggers)
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Worked with management and leadership teams to understand business needs and changing strategies to efficiently help clients.
Data Entry Administrator Representative
Advantage Staffing Agency
10.2020 - 09.2022
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Supported data entry across departments as requested, switching promptly to new projects.
- Performed administrative tasks and assisted in executing business solutions.
Customer Service Representative
ACE Cash Express Inc.
01.2020 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Documented customer correspondence in CRM to track request, problems and solutions .
Education
High School Diploma -
Hastings High School
Houston, TX05-2019
Skills
- Brand awareness
- Cross-functional coordination
- Problem-solving
- Decision-making
Timeline
Engagement Specialist (Remote)
OMNI Healthcare
10.2022 - 12.2024
Data Entry Administrator Representative
Advantage Staffing Agency
10.2020 - 09.2022
Customer Service Representative
ACE Cash Express Inc.
01.2020 - 10.2020
High School Diploma -
Hastings High School
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