Daimis Alvarez
Key Largo
Summary
Dynamic leader with a proven track record at Marimbas Cafe, excelling in customer service and team leadership. Demonstrated ability to enhance customer satisfaction and employee productivity, while implementing effective safety procedures. Skilled in CPR and emergency response, adept at fostering a supportive environment and driving significant improvements in service delivery and safety protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager/Owner
Marimbas Cafe
04.2019 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved safety procedures to create safe working conditions for workers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Counselor
His House Children's Home
05.2023 - 04.2024
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Listened to clients' concerns and provided encouragement and support.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Designed safe and supportive environment for clients to discuss issues.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
Education
Bachelor of Science - Veterinary Science
Julio Sanguily
Havana, Cuba07-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
- Policy implementation
- Emergency response
- Medication administration
- CPR and child CPR training
- First aid and CPR
- CPR certification management
- Vital signs
Certification
- ServSafe NRAEF 2022/08
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Counselor
His House Children's Home
05.2023 - 04.2024
Manager/Owner
Marimbas Cafe
04.2019 - 05.2024
Bachelor of Science - Veterinary Science
Julio Sanguily
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