DAIMOHN JACKSON
Washington,DC
Summary
Highly motivated Customer Service Professional with 10 years of experience in fast-paced environments. Proven ability to manage multiple tasks simultaneously, prioritize, and ensure customer satisfaction. Skilled in communication, problem-solving, and building rapport with clients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to leverage experience in logistics and customer service to excel in a leadership role.
Overview
8
8
years of professional experience
Work History
Full-service Shopper
Instacart
01.2022 - Current
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Worked productively with customers to meet order requirements and service expectations.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Brand Ambassador
Showfields
11.2022 - 01.2024
- Helped match customers to products with knowledge of current trends and direct feedback about individual preferences
- Achieved sales goals through established sales techniques and creative communication skills
- Answered common and advanced customer questions based on extensive knowledge of product, market and competitors
- Supported floor operations by restocking merchandise and processing customer orders
- Trained staff in job roles, business policies and industry best practices.
- Communicated product information with confidence and educated consumers about company.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Team Lead
Trader Joes
07.2022 - 10.2022
- Foster positive employee relationships through communication, training, and development coaching
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
- Count inventory, resolved discrepancies, and completed paperwork to keep the system accurate and current
- Document production levels and materials used to keep management informed.
Shift Manager/Supervisor of Operations
Joe and the Juice
07.2018 - 06.2020
- Interviewed applicants, recommended individuals for hiring, and evaluated staff performance
- Responded to employee concerns or complaints by coordinating with the human resources team to solve issues
- Hired team members and trained in a collaborative team environment
- Drove quality assurance and effective evaluation, modification, and improvement of services and developed work plans consistent with program goals and objectives.
Team Coordinator
Haagen
06.2017 - 06.2018
- Oversaw various duties and responsibilities, including staffing and scheduling for a team of 5 employees to keep workflows running efficiently
- Managed employee schedules and tracked essential dates, including deadlines and meetings
- Discussed routine instructions to team members on job responsibilities and coordinated onboarding activities
- Performed data entry, processed time cards, and validated documentation for billing and payroll.
Crew Member
McDonald's
06.2016 - 11.2016
- Organized and restocked supplies to support operations and team productivity
- Explained current promotional information and items to patrons
- Served food quickly for positive guest experiences
- Interacted pleasantly with guests to deliver quality customer service.
Education
High School Diploma -
Eastern Senior High School
Washington, DC06.2016
Skills
- Data Management
- Adobe Illustrator
- Training & Development
- Supervision & Leadership
- Quality Control
- Strong communication
- Analytical thinking
- Customer relations
- Problem-solving
- Multitasking
- Customer Service
- Attention to Detail
- Team Development
Timeline
Brand Ambassador
Showfields
11.2022 - 01.2024
Team Lead
Trader Joes
07.2022 - 10.2022
Full-service Shopper
Instacart
01.2022 - Current
Shift Manager/Supervisor of Operations
Joe and the Juice
07.2018 - 06.2020
Team Coordinator
Haagen
06.2017 - 06.2018
Crew Member
McDonald's
06.2016 - 11.2016
High School Diploma -
Eastern Senior High School