Daina Chapa
Pasadena,TX
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and empathy .
Overview
7
7
years of professional experience
Work History
FEMA AGENT
Express Employment
10.2022 - 01.2024
- Provided customers with information on their files such as status updates and updated any further info as requested by applicant , input data into the system as needed
- Increased client satisfaction by resolving customer inquiries and issues promptly.
- Handling high call volumes of over 100 calls from victims of natural disasters while providing empathy and compassion as these victims are in distress in a timely manner
- Handled multiple accounts to ensure timely communication and issue resolution such as returned payments and re issuing checks.
Detailing Manager
J&S Detailing
01.2020 - 10.2022
- Managed team of multiple personnel focused on providing expert detailing services to private Aircraft owners and customers
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Accomplished multiple tasks within established timeframes.
- Provided the best customer service possible to maintain their aircraft interior and exterior
Office Assistant
Interactive College Of Technology
02.2017 - 12.2019
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Arranged meetings for ESL classes and coordinated resources for use by all attendees.
- Managed budgets for various departmental initiatives.
Education
GED -
GED ONLINE
01.2017
Skills
- Information Documentation
- Inbound Customer Calls
- Information Updates
- Training and Development
- Flexible and Adaptable
- Customer service and care
Timeline
FEMA AGENT
Express Employment
10.2022 - 01.2024
Detailing Manager
J&S Detailing
01.2020 - 10.2022
Office Assistant
Interactive College Of Technology
02.2017 - 12.2019
GED -
GED ONLINE
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