Dainellys Leyva Lazo
Seffner
Summary
Positive and upbeat restaurant professional able to make guest feel welcome while balancing diverse business
requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining
efficiency and calm in fast paced environments. Honest cashier capable of managing money, merchandising stock and
assisting customers with locating desired items. Excellent oral and written communication, listening and time
management skills
with strong attention to detail and superior work ethic
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work History
Cashier/Server
The Cheesecake Factory
Tampa
05.2022 - Current
- Handled cash, credit, and gift card payments with attention to detail.
- Processed customer transactions efficiently and accurately at a high-volume restaurant.
- Maintained clean and organized cashier station for smooth operations.
- Assisted customers with menu inquiries and special requests promptly.
- Managed customer wait times by processing orders swiftly during peak hours.
- Collaborated with team members to ensure excellent customer service experiences.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Cashier
Haagen Dazs
Brandon
02.2021 - 01.2022
- Processed customer transactions accurately and efficiently at a premium ice cream shop.
- Maintained cleanliness and organization of the service area throughout shifts.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Penn Foster Career School
Scranton, PAAssociate of Medical - Dental Assistant
Concorde Career College
Tampa, Florida 10.2025 -
Skills
- Cash handling
- Customer relationship management
- Sales promotions
- Inventory management
- Front-end coordination
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Identification checks
- Training and onboarding
- Order verification
- Returns processing
- Product restocking
- Online orders preparation
Languages
Spanish
Native/ Bilingual
Timeline
Associate of Medical - Dental Assistant
Concorde Career College
10.2025 -
Cashier/Server
The Cheesecake Factory
05.2022 - Current
Cashier
Haagen Dazs
02.2021 - 01.2022
Penn Foster Career School