Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dainer Williams

Fort Worth

Summary

Dynamic and results-driven professional with extensive experience at United Health Group, excelling in quality assurance and process improvement. Proven ability in auditing and coaching, leveraging strong analytical skills to enhance performance. Proficient in AS400 and dedicated to delivering exceptional customer service while fostering team development.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service Quality, Audit Representative

United Health Group
Fort Worth
11.2017 - Current
  • Conducts audits and provides feedback to reduce errors and improve processes and performance
  • Lead quality assurance by conducting audits of calls of Customer Service Reps
  • Provide coaching/feedback to advocate in call evaluations
  • Analyze information and utilize to build recommendations to reduce errors and improve process performance
  • Participate in calibration sessions ensuring calls are scored consistently across teams
  • Interact with leadership to aide in overall staff development
  • Assist Learning and Delivery with training initiatives

Medical History and Benefit Analyst 1

US Health Administrators, Inc.
Fort Worth
11.2007 - 11.2017
  • Reviewed medical insurance application for accuracy and verified of medical history of applicant via phone
  • Verified applicant’s medical information.
  • Logged applicant’s information into AS400 system for review by underwriter.
  • Contacted applicant for additional detail medical history, as requested by the underwriter.
  • Requested for medical records, as requested by the underwriter.
  • Maintain daily logs on all outgoing phone calls.

Medical Records Clerk

Cook Children’s Medical Center
06.2006 - 11.2007
  • Prepared charts for clinic daily. Filed all reports and dictations, including obtaining dictations from medical records.
  • Pulled medical charts for daily appointment.
  • Called patients to confirm appointment.
  • Made new medical charts for new patients.
  • Filed medical records
  • Customer service representative, made appointment, answered incoming calls and registration desk

Education

Medical Billing/Coding

University of Texas in Arlington

Skills

  • Insurance Policy Verifier
  • AS400 System
  • Workers Comp Billing
  • Medical Insurance Claims Processor
  • Customer Service Representative
  • Typing/Word Processing
  • Data Entry
  • Experience with MS Outlook

Certification

  • CMAA – Certified Medical Admin Assistant
  • CBCS- Certified Billing and Coding Specialist
  • CHW- Licensed community worker

Timeline

Customer Service Quality, Audit Representative

United Health Group
11.2017 - Current

Medical History and Benefit Analyst 1

US Health Administrators, Inc.
11.2007 - 11.2017

Medical Records Clerk

Cook Children’s Medical Center
06.2006 - 11.2007

Medical Billing/Coding

University of Texas in Arlington

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