April Garcia
Fresno,CA
Summary
Motivated individual seeking to contribute experience experience and skills. Detail oriented with customer service and administrative experience
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Aetna Medicaid
Fresno, California
04.2020 - 2023
- Serve as first point of contact for members upon calling
- Assist with member benefits related to medical plans and claim inquiry
- Ensure that member and provider are in the know during call in order to find appropriate solution
- Assist members with claims and payment collection
Title Clerk
Adesa Auto Auction
Fresno, California
01.2020 - 03.2020
- Receive and release vehicle titles while simultaneously ensuring completeness
- Greet and assist dealers with questions and concerns while maintaining good rapport
- Follow up with dealers on titling discrepancies and solve them accordingly
- Assist with title audit
- Issue vehicle gate releases
- Receive and post payments from dealers
Office Manager
GR Auto Sales
Fresno, California
05.2011 - 12.2019
- Processed incoming titles in a timely manner
- Handled dealer exchange transactions, customer trade payoffs and wholesale transactions
- Resolved titling issues through interaction with customers, dealers, and regulatory agencies
- Interacted with DMV personnel on a regular basis in order to stay current with regulations and laws
- Created monthly and yearly reports of inventory turnover numbers for internal use
- Maintained and controlled all of the supplies
- Scheduled and coordinated meetings, appointments, and travel arrangements for owner
- Assisted hiring committee with pre-screening of applicants and interview scheduling
- Resolved customer complaints
- Supervised team members, including workflow, time, and attendance
Education
High School Diploma -
Theodore Roosevelt High School
Fresno01-2004
Associate of Arts - Sociology
Fresno City
Fresno, CASkills
- Office management
- Microsoft Word, Excel, and Outlook
- Customer service
- Time management
- Typing speed 50 WPM
- Licensed VIN verifier
Timeline
Customer Service Representative
Aetna Medicaid
04.2020 - 2023
Title Clerk
Adesa Auto Auction
01.2020 - 03.2020
Office Manager
GR Auto Sales
05.2011 - 12.2019
High School Diploma -
Theodore Roosevelt High School
Associate of Arts - Sociology
Fresno City