DAIQUAIN ORTIZ
Saint Paul,MN
Summary
Results-driven service manager with a progressive background in coordinating service work and overseeing team operations. Skilled at promoting a culture of performance, quality, and customer satisfaction. Knowledgeable in regulatory requirements and industry best practices, ensuring compliance and delivering exceptional service to clients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Race Technician/Coordinator
SRG Autosports
08.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Organized spaces, materials and catering support for the team and drivers.
Service Manager
Bridgestone
07.2021 - 08.2023
- Explained cost and time requirements in detail and requested customer authorization prior to completion of unexpected repairs
- Monitored repair progress and contacted customers regarding delays or cost increases
- Oversaw daily schedules and team activities through morning meetings with shop personnel
- Set up, maintained and evaluated effectiveness of service desk
- Monitored inventory levels and placed orders to meet service requests
- Remained fully compliant with safety standards and regulations
- Handled escalated customer issues with tact and diplomacy to restore satisfaction
- Trained and mentored technicians to deliver superior service with focus on quality and safety.
Service Advisor
Autonation Ford
07.2019 - 08.2020
- Created vehicle maintenance reports with detailed, complete, and accurate notes on upkeep actions
- Satisfied customers with expert support before, during and after service appointments
- Estimated repair costs with knowledge of parts and labor prices
- Generated accurate bills for services rendered and processed payments to settle accounts
- Maintained knowledge of products and services to provide options to customers
- Coordinated team tasks, workflows and schedules to improve company productivity.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Maintenance Department Manager
Bob Bondurant School of Racing
11.2018 - 05.2019
- Managing a fleet of 300+ Dodge SRT vehicles
- Covered maintenance needs by organizing schedules, resources, and crew leadership to handle demands
- Oversaw employee recruitment, training, and onboarding processes
- Maintaining and building relationships with sponsors and customers
- Helped with overall business decision-making by offering expert feedback on maintenance impacts and requirements
- Built and maintained a successful team by hiring effectively and developing staff from within.
- Managed and maintained a fleet of High Performance Dodge Vehicles that is worth an estimate of $5,000,000.
Mechanic
Transdev
09.2018 - 12.2018
- Managed a fleet of 23 Paratransit busses
- Serviced, Maintained and document buses
- Diagnose malfunctions and perform corrective maintenance
- Performed most repairs, services, and troubleshooting of Paratransit busses, hub repair, wheelchair lift, engine repair and power steering systems.
Fleet Technician
Bob Bondurant School of Racing
04.2017 - 09.2018
- Auto Crossed Dodge Vipers, Dodge Hellcats, Fiat 124 Abarths, and Fiat 500 Abarths that were in class to ensure
- Inspect and maintain Dodge vipers, Dodge Hellcats, Dodge Demons, Fiat 124 Abarths, and Fiat 500 Abarths
- Advised on repairs that are needed after inspection is completed
- Communicate to students in class about the school and product knowledge.
Sales Associate
AutoZone
02.2016 - 05.2016
- Assisted customers with obtaining correct car parts
- Provided diagnostic help and advice where needed
- Handled payments and resolved complaints or any other problems.
Mechanic
U.S. Army
01.2008 - 12.2015
- Demonstrated ability to diagnose malfunctions and perform corrective maintenance on a variety of diesel equipment (Cummins, Caterpillar, and Detroit) and gas-powered heavy and light wheel
- Utilized a variety of specialized tools and testing equipment to detect malfunctioning parts/systems; replaced or repaired the component
- Duties included receiving orders and taking the initiative to ensure that a broad inventory of heavy wheeled vehicles, light wheels, generators, and water purifiers was kept at 100% readiness
- Trained new soldiers
- Duties routinely involved working on assignments, in all weather conditions, inside or outside, until completed
- United States Highest Rank: E-4/SPC
- From: January 2008 To December 2015 Current Status: Honorable Discharge.
Education
Associate in Science (A.S.) - Auto Tech -
Universal Technical Institute
Avondale, ArizonaSkills
- Service documentation
- Performance optimization
- Productivity monitoring
- Team leadership
- Hospitality and accommodation
- Attention to Detail
- Works Well Under Pressure
- Multitasking and Organization
- Customer Service
- Mechanical Knowledge
- Customer interaction
- Work Planning and Prioritization
Certification
- Leadership Trained
- CPR /First Aid Training
- Computer Literate
Timeline
Race Technician/Coordinator
SRG Autosports
08.2023 - Current
Service Manager
Bridgestone
07.2021 - 08.2023
Service Advisor
Autonation Ford
07.2019 - 08.2020
Maintenance Department Manager
Bob Bondurant School of Racing
11.2018 - 05.2019
Mechanic
Transdev
09.2018 - 12.2018
Fleet Technician
Bob Bondurant School of Racing
04.2017 - 09.2018
Sales Associate
AutoZone
02.2016 - 05.2016
Mechanic
U.S. Army
01.2008 - 12.2015
Associate in Science (A.S.) - Auto Tech -
Universal Technical Institute