Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DAISEEA D. DOWDING

ATLANTA,GA

Summary

Multifaceted and results-driven professional with 7+ years of experience in customer service, human resources, and business operations. Proven success in recruitment, compliance, inventory management, and executive leadership. Adept at fostering positive workplace cultures and driving operational efficiency. Passionate about delivering exceptional service and driving growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Optical Manager

Woodhams Eye Clinic
01.2025 - Current
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.

Certified Optician

The Eye Gallery
07.2017 - 01.2025
  • Interpreting prescriptions written by optometrists or ophthalmologists.
  • Ordering lenses and frames from suppliers and verifying the accuracy of received orders.
  • Adjusting and repairing eyeglasses to ensure comfort and functionality.
  • Edging & finishing lab technician.
  • Educating patients on proper lens care, insertion and removal of contact lenses, and eyewear maintenance.
  • Managing inventory of frames, lenses, and other optical supplies.
  • Filing insurance claims correctly with proper V codes.

Assistant Manager

Aloha Island Lei (DPCI Corp)
09.2023 - 07.2024
  • Invoice & process EDI daily.
  • Assist with budgeting, expense tracking and financial reporting.
  • Maintain filing systems to ensure compliance with data protection regulations.
  • Market research to scale operations.
  • Implement more efficient processes and ensure the office space is well-maintained and organized.

Owner, CEO & Head Chef

Posh Caribbean Grill
05.2021 - 09.2023
  • Manage full-cycle recruitment process including job postings, resume screening, interviewing, and onboarding.
  • Process payroll biweekly.
  • Manage all kitchen duties such as menu planning and generate cost of good reports.
  • Generate a marketing plan to increase sales.
  • Ensure compliance with safety & health regulations and oversee daily inventory management.
  • Ensure high level of customer satisfaction.

Education

Bachelor of Science & Arts Degree -

Clark Atlanta University
Atlanta, GA

Skills

  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Full-Cycle Recruitment & Onboarding
  • Payroll & Budget Management
  • Inventory Control & Vendor Relations
  • Compliance & Documentation
  • Customer Relationship Management
  • EDI Processing
  • Team Leadership & Training

Certification

American Board of Opticianry (ABO) Certified

Timeline

Optical Manager

Woodhams Eye Clinic
01.2025 - Current

Assistant Manager

Aloha Island Lei (DPCI Corp)
09.2023 - 07.2024

Owner, CEO & Head Chef

Posh Caribbean Grill
05.2021 - 09.2023

Certified Optician

The Eye Gallery
07.2017 - 01.2025

Bachelor of Science & Arts Degree -

Clark Atlanta University

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