Daisha Bagley
Atlanta,GA
Summary
Highly-motivated and versatile professional with an exceptional expertise in healthcare recruiting and retention, operations, customer service and administration/billing. Seeking a challenging position where I can utilize my diverse skill set to contribute to organizational success while continuously developing and expanding my expertise.
Overview
7
7
years of professional experience
Work History
Healthcare Recruiter
AMN Healthcare
11.2021 - 05.2024
- Conducted full-cycle recruitment for healthcare professionals (doctors and nurse practitioners).
- Utilized search techniques on LinkedIn to identify, engage, and attract top-tier healthcare professionals, resulting in a significant in candidate quality and placements.
- Leveraged Salesforce CRM to track candidate interactions, manage recruitment workflows, and analyze recruitment metrics, which increased efficiency in candidate management.
- Sourced, screened and interviewed candidates to fill clinical, corporate staff and variety of other positions.
- Crafted complex Boolean search strings to effectively source, identify, and engage healthcare professionals across various platforms, enhancing candidate quality and recruitment success rates.
Operations Specialist
ISC Consulting Group
08.2019 - 10.2021
- Assisted with the organization and execution of operational processes.
- Maintained accurate records of all operational activities.
- Efficiently communicated and maintained relationships between departments to ensure well organized operations.
- Generated reports detailing performance metrics and progress against goals.
- Created documentation outlining operating instructions for staff members.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Customer Service Representative
Sharecare
04.2018 - 08.2019
- Delivered exceptional customer service, ensuring customer satisfaction and retention
- Addressed customer inquiries and resolved complaints promptly and effectively
- Built and maintained strong customer relationships through excellent communication and problem-solving skills
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Billing Specialist (Contract)
Public Health Management Corporation
09.2017 - 02.2018
- Processed and verified invoices, ensuring accuracy and adherence to company policies and procedures
- Conducted thorough research and resolved billing discrepancies and issues in a timely manner
- Generated and sent out monthly statements to customers, monitoring payment schedules and following up on overdue accounts
- Assisted in the preparation of financial reports by organizing and analyzing billing data
- Implemented efficient billing processes and identified areas for improvement in order to streamline operations and increase productivity
Education
Bachelor of Science -
Delaware State University
Real Estate License -
Georgia
Skills
- Data Entry and Collection
- Customer Relationship Management/ Development
- Microsoft Office (Excel and PowerPoint)
- Effective Communication
- Strategic Planning
- Critical Thinking
- Salesforce
- In-Person and Telephone Interviewing
- Project Management
- Organizational Systems
- Communication
- Time Management
- Cold-calling
- Candidate Sourcing
Timeline
Healthcare Recruiter
AMN Healthcare
11.2021 - 05.2024
Operations Specialist
ISC Consulting Group
08.2019 - 10.2021
Customer Service Representative
Sharecare
04.2018 - 08.2019
Billing Specialist (Contract)
Public Health Management Corporation
09.2017 - 02.2018
Bachelor of Science -
Delaware State University
Real Estate License -
Georgia