Daisha Strout
Beaumont,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Banks Tax Service
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Outbound Customer Service Representative
Sirius XM
04.2021 - 01.2022
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Educated customers on offerings and upsold products and services to increase revenue.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Sales Associate
Spectrum
10.2020 - 03.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Correctional Officer
TDCJ
08.2019 - 09.2020
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
Education
High School Diploma -
Westbrook High School
Beaumont, TX05.2019
Skills
- Complaint Resolution
- Account Updating
- Information Security
- Data Collection
- Sales Development
- Problem-Solving Skills
- Multi-Tasking Strength
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Call Control
- Inbound Phone Calls
Timeline
Customer Service Representative
Banks Tax Service
01.2022 - Current
Outbound Customer Service Representative
Sirius XM
04.2021 - 01.2022
Sales Associate
Spectrum
10.2020 - 03.2021
Correctional Officer
TDCJ
08.2019 - 09.2020
High School Diploma -
Westbrook High School